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  1. Jira Cloud
  2. JRACLOUD-68057

Sending emails using a custom 'Project Email Address' with your domain is not possible

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    Description

      After following the steps in our documentation:

      https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html/

      Customers use "Verify Email Domain Configuration" and receive the error:

      Domain claim failed for this domain

      Configuration settings have been correctly applied yet the error message persists.

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          is related to

          Bug - A problem which impairs or prevents the functions of the product. ID-6537 Sending emails using a custom 'Project Email Address' with your domain is not possible

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              nmaesepp Nicholas M
              adaluz Angélica Luz
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                Updated:
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