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Suggestion
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Resolution: Fixed
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None
Problem statement
The latest new user email read as follows:
Subject: [Atlassian] USERNAME, welcome to Atlassian OnDemand
Sent by: jira@example.atlassian.netMessage: Your OnDemand account has been created! Atlassian OnDemand is the à la carte hosted development and collaboration solution for teams building great software. Log in now to track your issues and tasks, collaborate with your team, and stay on top of project activity.
- Receiving emails from jira@example.atlassian.net can be confusing when invited users will only use Confluence.
- This causes support issues as the new user email is getting ignored or deleted by users.
Suggested solution
1. Can the invitation be sent from cloud@example.atlassian.net?
2. Can the message be more generic - not every Cloud customer is using it for "building great software". I've attached the old Confluence OnDemand invitation for reference: confluenceinvitemessage.png
.
Ideally, the Cloud site administrators should have the ability to create a custom message template.
We actually send out a 2nd follow up message to this invitation that also cover tips such as reminders to set their time zone, setting a default landing page, notifications and where to get more help.
[ID-93] Allow for custom emails being sent to welcome new users
| Workflow | Original: JAC Suggestion Workflow [ 3258670 ] | New: JAC Suggestion Workflow 3 [ 3644673 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: ACCESS Suggestion workflow [ 3156882 ] | New: JAC Suggestion Workflow [ 3258670 ] |
| Workflow | Original: reviewflow [ 787522 ] | New: ACCESS Suggestion workflow [ 3156882 ] |
| Component/s | Original: User management [ 33497 ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Verified [ 10005 ] | New: Resolved [ 5 ] |
| Description |
Original:
h3.Problem statement
The latest new user email read as follows: {quote}Subject: [Atlassian] USERNAME, welcome to Atlassian OnDemand Sent by: jira@planningnsw.atlassian.net Message: Your OnDemand account has been created! Atlassian OnDemand is the à la carte hosted development and collaboration solution for teams building great software. Log in now to track your issues and tasks, collaborate with your team, and stay on top of project activity.{quote} h3.Suggested solution 1. Can this be sent by *cloud*@domain.atlassian.net rather than *jira*@domain.atlassian.net? The current sender address is particularly confusing when invited users will only use Confluence 2. Can the message be more generic - not every OnDemand client is using it for "building great software". I've attached the old Confluence OnDemand invitation for reference. This causes support issues as the new user email is getting ignored or deleted by users. Alternatively, the ability to create a custom message template would be a better approach. We actually send out a 2nd follow up message to this invitation that also cover tips such as reminders to set their time zone, setting a default landing page, notifications and where to get more help. |
New:
h3.Problem statement
The latest new user email read as follows: {quote}Subject: [Atlassian] USERNAME, welcome to Atlassian OnDemand Sent by: jira@example.atlassian.net Message: Your OnDemand account has been created! Atlassian OnDemand is the à la carte hosted development and collaboration solution for teams building great software. Log in now to track your issues and tasks, collaborate with your team, and stay on top of project activity.{quote} - Receiving emails from _*jira*@example.atlassian.net_ can be confusing when invited users will only use Confluence. - This causes support issues as the new user email is getting ignored or deleted by users. h3.Suggested solution 1. Can the invitation be sent from _*cloud*@example.atlassian.net_? 2. Can the message be more generic - not every Cloud customer is using it for "building great software". I've attached the old Confluence OnDemand invitation for reference: [^confluenceinvitemessage.png]. Ideally, the Cloud site administrators should have the ability to create a custom message template. We actually send out a 2nd follow up message to this invitation that also cover tips such as reminders to set their time zone, setting a default landing page, notifications and where to get more help. |
| Description |
Original:
The latest new user email read as follows:
Subject: [Atlassian] USERNAME, welcome to Atlassian OnDemand Sent by: jira@planningnsw.atlassian.net Message: Your OnDemand account has been created! Atlassian OnDemand is the à la carte hosted development and collaboration solution for teams building great software. Log in now to track your issues and tasks, collaborate with your team, and stay on top of project activity." 1. Can this be sent by ondemand@SUBDOMAIN.atlassian.net rather than jira@SUBDOMAIN.atlassian.net 2. Can the message be more generic - not every OnDemand client is using it for "building great software". I've attached the old Confluence OnDemand invitation for reference. This causes support issues as the new user email is getting ignored or deleted by users. Alternatively, the ability to create a custom message template would be a better approach. We actually send out a 2nd follow up message to this invitation that also cover tips such as reminders to set their time zone, setting a default landing page, notifications and where to get more help. |
New:
h3.Problem statement
The latest new user email read as follows: {quote}Subject: [Atlassian] USERNAME, welcome to Atlassian OnDemand Sent by: jira@planningnsw.atlassian.net Message: Your OnDemand account has been created! Atlassian OnDemand is the à la carte hosted development and collaboration solution for teams building great software. Log in now to track your issues and tasks, collaborate with your team, and stay on top of project activity.{quote} h3.Suggested solution 1. Can this be sent by *cloud*@domain.atlassian.net rather than *jira*@domain.atlassian.net? The current sender address is particularly confusing when invited users will only use Confluence 2. Can the message be more generic - not every OnDemand client is using it for "building great software". I've attached the old Confluence OnDemand invitation for reference. This causes support issues as the new user email is getting ignored or deleted by users. Alternatively, the ability to create a custom message template would be a better approach. We actually send out a 2nd follow up message to this invitation that also cover tips such as reminders to set their time zone, setting a default landing page, notifications and where to get more help. |
| Component/s | New: User Management [ 33497 ] | |
| Component/s | Original: Cross-Product User Experience [ 20595 ] | |
| Component/s | Original: User Management [ 27790 ] | |
| Key |
Original:
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New:
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| Project | Original: Atlassian Cloud [ 14613 ] | New: Identity [ 16810 ] |
| Workflow | Original: OnDemand v1 [ 701102 ] | New: reviewflow [ 787522 ] |
| Issue Type | Original: Improvement [ 4 ] | New: Suggestion [ 10000 ] |
| Status | Original: Accepted [ 10060 ] | New: Verified [ 10005 ] |
James Dellow
made changes -
