Update misleading Passkey error message for managed accounts

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      Current Behavior:
      When a user with a managed Atlassian account visits their Security settings (https://id.atlassian.com/manage-profile/security), they see the following message under the Passkeys section:

      "You can't use passkeys because your organization's authentication policy doesn't allow them."

      The Problem:
      This wording is factually incorrect. Native passkeys are currently not supported for any managed accounts (as tracked in https://jira.atlassian.com/browse/ID-9120). The current message incorrectly attributes this product-wide limitation to the customer's internal IT/Authentication policies. This causes:

      • Confusion for users who believe their company is blocking a security feature.
      • Unnecessary support overhead for IT departments/Org admin who have to explain that they haven't set such a restriction.

      Suggested Wording Update:
      The message should be updated to accurately reflect the status of the feature for managed accounts.

      • Example: "Passkeys are not yet supported for managed Atlassian accounts. We are working on bringing this feature to you soon."

      Steps to Reproduce:

      • Log in with a managed Atlassian account (domain-verified).
      • Navigate to Account Settings > Security.
      • Observe the misleading message in the Passkeys section.

              Assignee:
              Unassigned
              Reporter:
              Sanjay Verma
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: