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Type:
Suggestion
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Resolution: Unresolved
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Component/s: API keys / authentication
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None
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6
Problem Definition
Service accounts are automatically generated with the @serviceaccount.atlassian.com email domain. There is currently no option to use a custom email domain.
Suggested Solution
Allow managed accounts to be designated as service accounts, enabling the use of a custom email domain.
Why This Matters
- Service accounts cannot access the email addresses of other accounts within the organisation's scope.
- Security policies restrict external users from accessing company data. Using a recognisable, organisation-owned domain helps enforce and communicate these boundaries clearly.
Original description
Currently, we can’t set service accounts as managed accounts.
Because of this, service accounts cannot access the email addresses of other accounts within their organization’s scope.
It would be helpful if there were a way to address this limitation.
- relates to
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AX-1953 Assigning and tracking ownership on Service Accounts in Atlassian Cloud for improved accountability
- Gathering Interest