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  1. Identity
  2. ID-8583

Signing up on id.atlassian.com fails due to reCAPTCHA

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      Issue Summary

      Users are unable to sign up at https://id.atlassian.com/signup due to reCAPTCHA failing.

      The user is stuck in a loop because the reCAPTCHA score is low. When a user encounters a low reCAPTCHA score, it means that the system has identified the activity as potentially suspicious. This could be due to a variety of factors, such as the network you're using, the device you're on, or even the way you're interacting with the site.

      Steps to Reproduce

      1. Open https://id.atlassian.com/signup
      2. Click Signup
      3. reCAPTCHA prompted and you follow the instruction

      Expected Results

      Users should be able to successfully sign up at https://id.atlassian.com/signup by entering the email address and password. Users who have been invited to a site may not be able to set a password and log in to their account because of this issue.

      Actual Results

      It displays the error message and is stuck in a reCAPTCHA loop.

      Workaround

      The workaround is to try to signup from a different network and once the Atlassian account is successfully created and/or account password has been set, the user can switch back to the network and login and use Atlassian products.

            [ID-8583] Signing up on id.atlassian.com fails due to reCAPTCHA

            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4450327 ] New: JAC Bug Workflow v4 [ 4566261 ]
            Derrick Nguyen made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Derrick Nguyen made changes -
            Link New: This issue is duplicated by ID-8577 [ ID-8577 ]
            Derrick Nguyen made changes -
            Link Original: This issue relates to ID-8577 [ ID-8577 ]
            Derrick Nguyen made changes -
            Link Original: This issue is duplicated by ID-8577 [ ID-8577 ]
            Matthew Hunter made changes -
            Labels Original: recaptcha New: RIBS-SHORT recaptcha
            SET Analytics Bot made changes -
            Support reference count New: 12
            Bugfix Automation Bot made changes -
            Priority Original: Low [ 4 ] New: High [ 2 ]
            Kaz Nobutani made changes -
            Link New: This issue is duplicated by ID-8577 [ ID-8577 ]
            Anusha Rutnam (Inactive) made changes -
            Link New: This issue relates to ID-8577 [ ID-8577 ]

              Unassigned Unassigned
              a9811fcf7424 Kaz Nobutani
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: