Issue Summary

Users are unable to sign up at https://id.atlassian.com/signup due to reCAPTCHA failing.

The user is stuck in a loop because the reCAPTCHA score is low. When a user encounters a low reCAPTCHA score, it means that the system has identified the activity as potentially suspicious. This could be due to a variety of factors, such as the network you're using, the device you're on, or even the way you're interacting with the site.

Expected Results

Users should be able to successfully sign up at https://id.atlassian.com/signup by entering the email address and password. Users who have been invited to a site may not be able to set a password and log in to their account because of this issue.

Actual Results

However, the users are facing an issue with sign up which displays the error message and is stuck in a reCAPTCHA loop.

In other instances, the end user is not presented with a reCAPTCHA but receives a reCAPTCHA failed response.

Workaround

The workaround is to try to signup from a different network and once the Atlassian account is successfully created and/or account password has been set, the user can switch back to the network and login and use Atlassian products.