Uploaded image for project: 'Admin Experience'
  1. Admin Experience
  2. AX-1022

Access denied or request access screen displayed to login through public (open for anonymous users) pages in Confluence

    • Minor

      Issue Summary

      When the Confluence site is open for anonymous users, the spaces that are also open will be accessible to any unauthenticated user from the internet, or unlicensed authenticated users.

      But if the user accesses the page as an anonymous user, then clicks to log in from there, the user will receive either an access denied screen, or the request access screen (depends on the site access configuration - if set to users can request access they will get the request access screen, if set to new users can't request access they ** will get the access denied screen).

      Steps to Reproduce

      1. Have a Confluence site open to anonymous users with a at least one space also open for anonymous users.
      2. Access it while not authenticated to Atlassian.
      3. Click on the log in icon on the top-right corner of the screen
      4. Authenticate as you normally do.

      Expected Results

      User is redirected to the Confluence page they were accessing on the first place.

      Actual Results

      User receives an access denied page, or a request access to Confluence page.

      Workarounds

      Option 1: Use an incognito window or a different web browser.

      Option 2: If you are not a licensed user on the site, simply input the same URL for the public page as before and it should load again.

      Option 3: If you are a licensed user on the site, on the access denied page, click to Log in to another account and log in with the same account. You will be redirected to the Confluence page you are trying to access and your user will be authenticated.

        1. AccessDenied.png
          AccessDenied.png
          29 kB
        2. GetAccess.png
          GetAccess.png
          105 kB

            [AX-1022] Access denied or request access screen displayed to login through public (open for anonymous users) pages in Confluence

            Rodrigo B. made changes -
            Component/s Original: Access requests - Invite [ 66422 ]
            Component/s New: User Access - User invites settings [ 80133 ]
            Key Original: ID-8558 New: AX-1022
            Support reference count Original: 3
            Symptom Severity Original: Severity 3 - Minor [ 14432 ] New: Minor [ 16130 ]
            Project Original: Identity [ 16810 ] New: Admin Experience [ 24210 ]
            Kat N made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 934848 ]
            Kat N made changes -
            Labels Original: architectural New: RIBS-SHORT architectural
            Yuri Zats made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Long Term Backlog [ 12073 ] New: Closed [ 6 ]

            Yuri Zats added a comment -

            Yuri Zats added a comment - resolved as part of https://hello.jira.atlassian.cloud/browse/COMMIT-10556

            Yuri Zats added a comment -

            This issue should be resolved as a result of addressing https://hello.jira.atlassian.cloud/browse/COMMIT-10556

            therefore closing.

            Yuri Zats added a comment - This issue should be resolved as a result of addressing https://hello.jira.atlassian.cloud/browse/COMMIT-10556 therefore closing.
            Kat N made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 934848 ]
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Jimmy Bell made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 933287 ]
            Samir made changes -
            Link New: This issue is related to CONFCLOUD-79079 [ CONFCLOUD-79079 ]

              66bfe2effd45 Kristen Waters
              rbecker Rodrigo B.
              Affected customers:
              33 This affects my team
              Watchers:
              36 Start watching this issue

                Created:
                Updated:
                Resolved: