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  1. Identity
  2. ID-8495

We return an incorrect error message when inviting an existing user who has no product access

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      Issue Summary

      In certain circumstances we return the following error message despite the fact that the invitee's user account is not disabled or suspended.
       

      We're unable to invite users
      At least one user has an account that is disabled or susoended. Onlv an ora admin can restore this
      account. If the account doesn't exist in your
      orcanisation, contact suppor

      Steps to Reproduce

      1. In org 1 claim a domain and have a managed user, user@example.com. This account is active.
      2. In org 2, at site level invite user@example.com with no product access. This is how they will appear at site level:
      3. In org 2, at site level invite user@example.com again. Observe the following error:

      Expected Results

      Error messages accurately represent the issue at hand.

      Actual Results

      Error message states that invite has failed because user is disabled or suspended when this is not the case.

      Notes
      Related feature request ID-7650 – Inviting existing users should show an error message

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2024-01-25-13-13-38-351.png
          31 kB
          Anusha Rutnam
        2. image-2024-01-25-13-15-17-906.png
          59 kB
          Anusha Rutnam
        3. image-2024-01-29-16-23-17-813.png
          247 kB
          Martin Chen
        4. image-2024-01-29-16-26-28-853.png
          477 kB
          Martin Chen
        5. image-2024-01-30-10-16-59-809.png
          156 kB
          Martin Chen
        6. screenshot-1.png
          246 kB
          Anusha Rutnam

              Unassigned Unassigned
              23ef3e30d63c Anusha Rutnam
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                Created:
                Updated:
                Resolved: