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  1. Identity
  2. ID-7650

Inviting existing users should show an error message

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    Description

      Problem Definition

      Currently, User Management page in Cloud sites allow us to invite existing users and no changes to the users happen and no message is shown warning that these users already existed. This also doesn't trigger notification to those users.

      This is an issue, particularly for cases where users don't have product access. Administrations unaware that a users is already part of the system (without access) may expect that the users they invited are going to have access to the products (default access), when this is not going to happen.

      Suggested Solution

      Show a warning when inviting users, listing users that already existed and explaining these users were not modified. This will allow administrators to know they should verify and possibly modify the users.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - ID-7956 The message to inviting an existing user to a site is confusing.

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. ID-8495 We return an incorrect error message when inviting an existing user who has no product access

          • Low - Low priority issues
          • Closed

          Suggestion - ID-8352 [Tracking in issue links] Tracking various Invite issues

          • Gathering Interest

          Suggestion - ID-6682 Improve Request Access feature

          • Future Consideration
          relates to

          Bug - A problem which impairs or prevents the functions of the product. ID-7883 When a pre existing user with basic role is invited with site administrator role intermittently throws 'Unable to add' user error

          • Medium - Medium priority issues
          • Closed

          Suggestion - ID-7956 The message to inviting an existing user to a site is confusing.

          • Closed
          mentioned in

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            People

              njain@atlassian.com Nehal Jain (Inactive)
              jsilveira Jaime S
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              Dates

                Created:
                Updated: