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  1. Identity
  2. ID-8494

Profile updates made via https://id.atlassian.com/manage-profile are not saved

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Profile - Edit
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      Issue Summary

      When a user tries to update their Full Name or Public Name, the changes are not saved

      This issue has been tested on the cloud. 

      Steps to Reproduce

      1. Go to https://id.atlassian.com/manage-profile/
      2. Change the public name to something else. 
      3. Once the change is done, hit enter. A notification appears saying the name has been changed
      4. The public name is not actually changed. It reverts to the old name.

      Expected Results

      The Public name should be updated

      Actual Results

      The change is reverted

      Workaround

      Currently, there is no known workaround for this behaviour.

        1. image-2024-01-24-17-05-42-638.png
          336 kB
          Ankur Bhalotia
        2. image-2024-01-24-17-06-10-857.png
          341 kB
          Ankur Bhalotia
        3. image-2024-01-24-17-07-37-242.png
          410 kB
          Ankur Bhalotia

              Unassigned Unassigned
              02b6e4b6fae2 Ankur Bhalotia (Inactive)
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                Created:
                Updated:
                Resolved: