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  1. Identity
  2. ID-8002

Reactivating a user from Directory > Managed accounts list view does not work

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      Issue Summary

      Unable to reactive users on Atlassian Admin Directory / Managed accounts list view. When you select a user and click on Reactivate the frontend reports the action has been completed successfully, however the user remains inactive. 

      Steps to Reproduce

      1. Login to admin.atlassian.com
      2. Click on Directory
      3. Click on Managed accounts
      4. Search for a DEACTIVATED user
      5. Select it using the checkbox next to the user name
      6. Click on Reactivate
      7. Click on Reactivate again

       

      Expected Results

      For the organization admin to have the ability to reactivate the user

      Actual Results

      A dialog appears with the message "You activated the account", however nothing happens and the account remains in DEACTIVATED state

      Workaround

      1. Login to admin.atlassian.com
      2. Click on Directory
      3. Click on Managed accounts
      4. Search for a DEACTIVATED user
      5. Clicking on Show details instead
      6. Click on the blue button Reactivate account
      7. Click on the Reactivate account option again
      8. The account changes to ACTIVE 

        1. demo.gif
          demo.gif
          7.35 MB
        2. image-2022-07-26-21-30-21-403.png
          image-2022-07-26-21-30-21-403.png
          52 kB

            [ID-8002] Reactivating a user from Directory > Managed accounts list view does not work

            jhaloot made changes -
            Workflow Original: JAC Bug Workflow v3 [ 4288454 ] New: JAC Bug Workflow v4 [ 4566223 ]
            Rodrigo B. made changes -
            Link New: This issue duplicates ID-8001 [ ID-8001 ]
            Rodrigo B. made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]

            Rodrigo B. added a comment -

            Hi everyone,

            Closing this bug as a duplicate of https://jira.atlassian.com/browse/ID-8001.

            Thank you!

            RODRIGO BECKER
            Product Lead, Atlassian Access

            Rodrigo B. added a comment - Hi everyone, Closing this bug as a duplicate of https://jira.atlassian.com/browse/ID-8001 . Thank you! RODRIGO BECKER Product Lead, Atlassian Access
            SET Analytics Bot made changes -
            Support reference count New: 1
            Pablo Bastos made changes -
            Description Original: h3. Issue Summary

            Unable to reactive users on Atlassian Admin *Directory* / *Managed accounts* list view. When you select a user and click on *Reactivate* the frontend reports the action has been completed successfully, however the user remains inactive. 
            h3. Steps to Reproduce
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # {color:#172b4d}Select it using the checkbox next to the user name{color}
             # Click on *Reactivate*
             # Click on *Reactivate* again

             

            !demo.gif|width=674,height=306!
            h3. Expected Results

            For the organization admin to have the ability to reactivate the user
            h3. Actual Results

            A dialog appears with the message "You activated the account", however nothing happens and the account remains in {color:#172b4d}DEACTIVATED state{color}

            !image-2022-07-26-21-29-09-880.png!
            h3. Workaround
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # Clicking on *Show details* instead
             # Click on the blue button *Reactivate account*
             # Click on the *Reactivate account* option again
             # The account changes to ACTIVE              		New: h3. Issue Summary

            Unable to reactive users on Atlassian Admin *Directory* / *Managed accounts* list view. When you select a user and click on *Reactivate* the frontend reports the action has been completed successfully, however the user remains inactive. 
            h3. Steps to Reproduce
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # {color:#172b4d}Select it using the checkbox next to the user name{color}
             # Click on *Reactivate*
             # Click on *Reactivate* again

             

            !demo.gif|width=674,height=306!
            h3. Expected Results

            For the organization admin to have the ability to reactivate the user
            h3. Actual Results

            A dialog appears with the message "You activated the account", however nothing happens and the account remains in {color:#172b4d}DEACTIVATED state{color}

            !image-2022-07-26-21-30-21-403.png!
            h3. Workaround
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # Clicking on *Show details* instead
             # Click on the blue button *Reactivate account*
             # Click on the *Reactivate account* option again
             # The account changes to ACTIVE 
            Pablo Bastos made changes -
            Attachment New: image-2022-07-26-21-30-21-403.png [ 424643 ]
            Pablo Bastos made changes -
            Description Original: h3. Issue Summary

            Unable to reactive users on Atlassian Admin *Directory* / *Managed accounts* list view. When you select a user and click on *Reactivate* the frontend reports the action has been completed successfully, however the user remains inactive. 
            h3. Steps to Reproduce
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # {color:#172b4d}Select it using the checkbox next to the user name{color}
             # Click on *Reactivate*
             # Click on *Reactivate* again

             

            !demo.gif|width=1411,height=641!
            h3. Expected Results

            For the organization admin to have the ability to reactivate the user
            h3. Actual Results

            A dialog appears with the message "You activated the account", however nothing happens and the account remains in {color:#172b4d}DEACTIVATED state{color}

            !image-2022-07-26-21-29-09-880.png!
            h3. Workaround
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # Clicking on *Show details* instead
             # Click on the blue button *Reactivate account*
             # Click on the *Reactivate account* option again
             # The account changes to ACTIVE              		New: h3. Issue Summary

            Unable to reactive users on Atlassian Admin *Directory* / *Managed accounts* list view. When you select a user and click on *Reactivate* the frontend reports the action has been completed successfully, however the user remains inactive. 
            h3. Steps to Reproduce
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # {color:#172b4d}Select it using the checkbox next to the user name{color}
             # Click on *Reactivate*
             # Click on *Reactivate* again

             

            !demo.gif|width=674,height=306!
            h3. Expected Results

            For the organization admin to have the ability to reactivate the user
            h3. Actual Results

            A dialog appears with the message "You activated the account", however nothing happens and the account remains in {color:#172b4d}DEACTIVATED state{color}

            !image-2022-07-26-21-29-09-880.png!
            h3. Workaround
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # Clicking on *Show details* instead
             # Click on the blue button *Reactivate account*
             # Click on the *Reactivate account* option again
             # The account changes to ACTIVE 
            Pablo Bastos made changes -
            Description Original: h3. Issue Summary
            Unable to reactive users on Atlassian Admin *Directory* / *Managed accounts* list view. When you select a user and click on *Reactivate* the frontend reports the action has been completed successfully, however the user remains inactive. 

            h3. Steps to Reproduce
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # {color:#172b4d}Select it using the checkbox next to the user name{color}
             # Click on *Reactivate*
             # Click on *Reactivate* again

            h3. Expected Results
            For the organization admin to have the ability to reactivate the user

            h3. Actual Results
            A dialog appears with the message "You activated the account", however nothing happens and the account remains in {color:#172b4d}DEACTIVATED state{color}

            h3. Workaround
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # Clicking on *Show details* instead
             # Click on the blue button *Reactivate account*
             # Click on the *Reactivate account* option again
             # The account changes to ACTIVE              		New: h3. Issue Summary

            Unable to reactive users on Atlassian Admin *Directory* / *Managed accounts* list view. When you select a user and click on *Reactivate* the frontend reports the action has been completed successfully, however the user remains inactive. 
            h3. Steps to Reproduce
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # {color:#172b4d}Select it using the checkbox next to the user name{color}
             # Click on *Reactivate*
             # Click on *Reactivate* again

             

            !demo.gif|width=1411,height=641!
            h3. Expected Results

            For the organization admin to have the ability to reactivate the user
            h3. Actual Results

            A dialog appears with the message "You activated the account", however nothing happens and the account remains in {color:#172b4d}DEACTIVATED state{color}

            !image-2022-07-26-21-29-09-880.png!
            h3. Workaround
             # Login to admin.atlassian.com
             # Click on *Directory*
             # Click on *Managed accounts*
             # Search for a {color:#172b4d}DEACTIVATED user{color}
             # Clicking on *Show details* instead
             # Click on the blue button *Reactivate account*
             # Click on the *Reactivate account* option again
             # The account changes to ACTIVE 
            Pablo Bastos made changes -
            Attachment New: demo.gif [ 424642 ]

              Unassigned Unassigned
              ca528a390f48 Pablo Bastos
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: