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  1. Admin Experience
  2. AX-630

Managed account can't be reactivated at "Managed Account" Page at Admin Portal

    • Minor

      Issue Summary

      Managed account can't be reactivated at "Managed Account" Page at Admin Portal

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. In admin.atlassian.com page that opens I select "Directory" in the page header
      2. I search for the user
      3. I check the box to the left of the account listed
      4. I click the reactivate button
      5. I get the prompt to confirm the reactivation and that they will gain access and I will be billed again.
      6. I click reactivate

      Expected Results

      Expected that the user be reactivated

      Actual Results

      User not reactivated

      Workaround

      Enter the profile from the user and click on the Reactivate account button.

      Workaround works, but that way not able to the customer make it in bulk

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            [AX-630] Managed account can't be reactivated at "Managed Account" Page at Admin Portal

              Unassigned Unassigned
              e7daa085fa6d Jose da Silva
              Affected customers:
              1 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: