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  1. Identity
  2. ID-8002

Reactivating a user from Directory > Managed accounts list view does not work

      Issue Summary

      Unable to reactive users on Atlassian Admin Directory / Managed accounts list view. When you select a user and click on Reactivate the frontend reports the action has been completed successfully, however the user remains inactive. 

      Steps to Reproduce

      1. Login to admin.atlassian.com
      2. Click on Directory
      3. Click on Managed accounts
      4. Search for a DEACTIVATED user
      5. Select it using the checkbox next to the user name
      6. Click on Reactivate
      7. Click on Reactivate again

       

      Expected Results

      For the organization admin to have the ability to reactivate the user

      Actual Results

      A dialog appears with the message "You activated the account", however nothing happens and the account remains in DEACTIVATED state

      Workaround

      1. Login to admin.atlassian.com
      2. Click on Directory
      3. Click on Managed accounts
      4. Search for a DEACTIVATED user
      5. Clicking on Show details instead
      6. Click on the blue button Reactivate account
      7. Click on the Reactivate account option again
      8. The account changes to ACTIVE 

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          Form Name

            [ID-8002] Reactivating a user from Directory > Managed accounts list view does not work

              Unassigned Unassigned
              ca528a390f48 Pablo Bastos
              Affected customers:
              0 This affects my team
              Watchers:
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                Created:
                Updated:
                Resolved: