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  1. Identity
  2. ID-7910

Organization admins are unable to set Jira properties on themselves in the new user management experience

      Issue Summary

      Organization admins have no way to set Jira properties on themselves when using the Improved user management experience

      Steps to Reproduce

      1. Login to a site the is using the Improved user management experience
      2. Navigate to Directory > Users
      3. Select Show details on the Organization admin

      Expected Results

      There should be an option to 'Edit Jira Properties' as there is for non-organization admins

      In the original user management interface it is possible for an organization admin to 'Edit Jira properties'

      Actual Results

      The Organization admin has access to all products, so does not see the '...' next to Jira products that would allow 'Editing Jira properties'

      Workaround

      Navigate to:

      https://<site>.atlassian.net/secure/admin/user/EditUserProperties.jspa?accountID=<Atlassian Account ID>

      Eg.

      https://acme.atlassian.net/secure/admin/user/EditUserProperties.jspa?accountID=1234567890

            [ID-7910] Organization admins are unable to set Jira properties on themselves in the new user management experience

            Anusha Rutnam made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Short Term Backlog [ 12074 ] New: Closed [ 6 ]
            Kieren (Inactive) made changes -
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]
            Kieren (Inactive) made changes -
            Assignee New: Kieren [ kdight ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Daniel Davies made changes -
            Description Original: h3. Issue Summary
            Organization admins have no way to set Jira properties on themselves when using the Improved user management experience

            h3. Steps to Reproduce
             # Login to a site the is using the Improved user management experience
             # Navigate to Directory > Users
             # Select Show details on the Organization admin

            h3. Expected Results
            There should be an option to 'Edit Jira Properties' as there is for non-organization admins

             !non-org admin - edit jira properties.png|thumbnail!

            In the original user management interface it is possible for an organization admin to 'Edit Jira properties'

             !org-admin orignial user managment edit jira properties.png|thumbnail!

            h3. Actual Results
            The Organization admin has access to all products, so does not see the '...' next to Jira products that would allow 'Editing Jira properties'

             !org-admin no option to edit jira properties.png|thumbnail!

            h3. Workaround

             Currently there is no known workaround for this behavior. A workaround will be added here when available
            New: h3. Issue Summary
            Organization admins have no way to set Jira properties on themselves when using the Improved user management experience

            h3. Steps to Reproduce
             # Login to a site the is using the Improved user management experience
             # Navigate to Directory > Users
             # Select Show details on the Organization admin

            h3. Expected Results
            There should be an option to 'Edit Jira Properties' as there is for non-organization admins

             !non-org admin - edit jira properties.png|thumbnail!

            In the original user management interface it is possible for an organization admin to 'Edit Jira properties'

             !org-admin orignial user managment edit jira properties.png|thumbnail!

            h3. Actual Results
            The Organization admin has access to all products, so does not see the '...' next to Jira products that would allow 'Editing Jira properties'

             !org-admin no option to edit jira properties.png|thumbnail!

            h3. Workaround

            Navigate to:

            https://&lt;site&gt;.atlassian.net/secure/admin/user/EditUserProperties.jspa?accountID=&lt;Atlassian Account ID>

            Eg.

            https://acme.atlassian.net/secure/admin/user/EditUserProperties.jspa?accountID=1234567890
            Daniel Davies made changes -
            Link New: This issue is related to ID-7082 [ ID-7082 ]
            Daniel Davies created issue -

              kdight Kieren (Inactive)
              209021ae12e2 Daniel Davies
              Affected customers:
              9 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: