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Bug
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Resolution: Not a bug
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Low
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None
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1
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Minor
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Issue Summary
The Creator of a centralized user management experience Org shows permanently as being "invited" status in Directory Users.
No matter if they resend the invite and follow the links, the status will not change for the user.
Steps to Reproduce
- Create a new centralized user management experience site by any means.
- Observe the user status
- Attempt to rectify the status by resending an invitation and following the link
Expected Results
- The user status changes to "active"
Actual Results
- The user status remains "invited"
Workaround
Currently, there is no workaround, however, this can be safely ignored as the user will continue to have access as expected.
- relates to
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JRACLOUD-83007 The JSM customer account status shows as "Invited" while the user already raised and made changes to the tickets
- Long Term Backlog