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  1. Identity
  2. ID-7435

SSO blocks email address change

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      Issue Summary

      When an account is managed within an organization that implements SSO, the email address of that account cannot be changed to an address that is not under the organization's claimed domains.

      Steps to Reproduce

      1. Claim a domain and setup SSO
      2. Change a managed account's email address to an address that is not under the organization's claimed domains.

      ie. user@domainwithSSO.com -> user@anotherdomain.com

      3. A verification email will be sent to the new email address.

      Expected Results

      When verifying the change, the end user should be redirected to the current account's SSO. Once authenticated, the email address change should complete.

      Actual Results

      User is prompted to enter the account's Atlassian login password to complete. Since the account is still enforced with SSO, there is no available password to use here.

      Workaround

      Contact support and mention them about this bug(ID-7435)

        1. password.png
          110 kB
          Ramon M
        2. verify.png
          87 kB
          Ramon M

              Unassigned Unassigned
              rmacalinao Ramon M (Inactive)
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                Created:
                Updated:
                Resolved: