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Bug
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Resolution: Timed out
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Low
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None
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4
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Minor
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Issue Summary
When an account is managed within an organization that implements SSO, the email address of that account cannot be changed to an address that is not under the organization's claimed domains.
Steps to Reproduce
1. Claim a domain and setup SSO
2. Change a managed account's email address to an address that is not under the organization's claimed domains.
ie. user@domainwithSSO.com -> user@anotherdomain.com
3. A verification email will be sent to the new email address.
Expected Results
When verifying the change, the end user should be redirected to the current account's SSO. Once authenticated, the email address change should complete.
Actual Results
User is prompted to enter the account's Atlassian login password to complete. Since the account is still enforced with SSO, there is no available password to use here.
Workaround
Contact support and mention them about this bug(ID-7435)
[ID-7435] SSO blocks email address change
| Resolution | New: Timed out [ 10 ] | |
| Status | Original: Gathering Impact [ 12072 ] | New: Closed [ 6 ] |
| Support reference count | Original: 3 | New: 4 |
| Support reference count | Original: 2 | New: 3 |
| Status | Original: In Progress [ 3 ] | New: Gathering Impact [ 12072 ] |
| Assignee | Original: Ramon M [ rmacalinao ] |
| Support reference count | Original: 1 | New: 2 |
Hi rmacalinao, I think you have now access to the panel to send this links. Is that ok?
| Status | Original: Needs Triage [ 10030 ] | New: In Progress [ 3 ] |
| Assignee | New: Ramon M [ rmacalinao ] |
Hi everyone,
Thank you for raising and following this bug report. Because there have been no new reports of this issue over the last year, we are closing this ticket as "Timed Out". If this bug is continuing to impact your team, please let us know in a comment on the ticket. Thanks again for continuing to provide valuable feedback to our team.