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Bug
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Resolution: Won't Fix
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Low
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None
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2
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Severity 3 - Minor
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Issue Summary
Not possible to see Product access for trusted users
Steps to Reproduce
- Go to Cog icon > User management
- From the user list, for a Trusted user...
- Click on … > Show product access for the desired trusted user
Expected Results
It will show products that the user has access.
Actual Result
It shows “Product access failed to load. Please try again later.”
Workaround
Click on the user’s profile to check what products they have access to.
- mentioned in
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Page Loading...
[ID-7172] Not possible to see Product access for trusted users
| Resolution | New: Won't Fix [ 2 ] | |
| Status | Original: Needs Triage [ 10030 ] | New: Closed [ 6 ] |
| Status | Original: Gathering Impact [ 12072 ] | New: Needs Triage [ 10030 ] |
| Assignee | Original: Mayura [ 49503f2e9563 ] | New: Kieren [ kdight ] |
| Description |
Original:
h3. Issue Summary
Not possible to see Product access for trusted users h3. Steps to Reproduce # Go to Cog icon > User management # Click on *…* > Show product access for the desired trusted user h3. Expected Results It will show products that the user has access. !Screenshot 2019-09-27_14-17-13-937.png|width=358,height=324! h3. Actual Result It shows “Product access failed to load. Please try again later.” !Screenshot 2019-09-27_14-17-31-480.png|width=453,height=177! h3. Workaround Click on the user’s profile to check what products they have access to. |
New:
h3. Issue Summary
Not possible to see Product access for trusted users h3. Steps to Reproduce # Go to *Cog icon* > User management # From the user list, for a Trusted user... # Click on *…* > *Show product access* for the desired trusted user h3. Expected Results It will show products that the user has access. !Screenshot 2019-09-27_14-17-13-937.png|width=358,height=324! h3. Actual Result It shows “Product access failed to load. Please try again later.” !Screenshot 2019-09-27_14-17-31-480.png|width=453,height=177! h3. Workaround Click on the user’s profile to check what products they have access to. |
| Support reference count | Original: 1 | New: 2 |
| Attachment | New: Administration 2021-08-02 at 5.37.56 PM.jpg [ 408815 ] |
| Assignee | New: Mayura [ 49503f2e9563 ] |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
| Support reference count | New: 1 |
This bug should be increased in severity as some users do not get created correctly and when you check product access, you get the error detailed in this bug and the user have no access, seems to be random and affects some users only. Please escalate.