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  1. Identity
  2. ID-7172

Not possible to see Product access for trusted users

      Issue Summary

      Not possible to see Product access for trusted users

       

      Steps to Reproduce

      1. Go to Cog icon > User management
      2. From the user list, for a Trusted user...
      3. Click on > Show product access for the desired trusted user

      Expected Results

      It will show products that the user has access.

      Actual Result

      It shows “Product access failed to load. Please try again later.”

       

      Workaround

      Click on the user’s profile to check what products they have access to.

            [ID-7172] Not possible to see Product access for trusted users

            Kieren (Inactive) made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Needs Triage [ 10030 ] New: Closed [ 6 ]
            Kieren (Inactive) made changes -
            Status Original: Gathering Impact [ 12072 ] New: Needs Triage [ 10030 ]
            Kieren (Inactive) made changes -
            Assignee Original: Mayura [ 49503f2e9563 ] New: Kieren [ kdight ]
            Kieren (Inactive) made changes -
            Description Original: h3. Issue Summary

            Not possible to see Product access for trusted users

             
            h3. Steps to Reproduce
             # Go to Cog icon > User management
             # Click on *…* > Show product access for the desired trusted user

            h3. Expected Results

            It will show products that the user has access.

            !Screenshot 2019-09-27_14-17-13-937.png|width=358,height=324!
            h3. Actual Result

            It shows “Product access failed to load. Please try again later.”

            !Screenshot 2019-09-27_14-17-31-480.png|width=453,height=177!

             
            h3. Workaround

            Click on the user’s profile to check what products they have access to.
            New: h3. Issue Summary

            Not possible to see Product access for trusted users

             
            h3. Steps to Reproduce
             # Go to *Cog icon* > User management
             # From the user list, for a Trusted user...
             # Click on *…* > *Show product access* for the desired trusted user

            h3. Expected Results

            It will show products that the user has access.

            !Screenshot 2019-09-27_14-17-13-937.png|width=358,height=324!
            h3. Actual Result

            It shows “Product access failed to load. Please try again later.”

            !Screenshot 2019-09-27_14-17-31-480.png|width=453,height=177!

             
            h3. Workaround

            Click on the user’s profile to check what products they have access to.
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Gabi Paludo made changes -
            Attachment New: Administration 2021-08-02 at 5.37.56 PM.jpg [ 408815 ]
            Mayura (Inactive) made changes -
            Assignee New: Mayura [ 49503f2e9563 ]
            Bianca R made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Angélica Luz made changes -
            Description Original: h3. Issue Summary

            Not possible to see Product access for trusted users

             
            h3. Steps to Reproduce
             # Go to Administration
             # Click on *…* > Show product access for the desired trusted user

            h3. Expected Results

            It will show products that the user has access.

            !Screenshot 2019-09-27_14-17-13-937.png|width=358,height=324!
            h3. Actual Result

            It shows “Product access failed to load. Please try again later.”

            !Screenshot 2019-09-27_14-17-31-480.png|width=453,height=177!

             
            h3. Workaround

            Click on the user’s profile to check what products they have access to.
            New: h3. Issue Summary

            Not possible to see Product access for trusted users

             
            h3. Steps to Reproduce
             # Go to Cog icon > User management
             # Click on *…* > Show product access for the desired trusted user

            h3. Expected Results

            It will show products that the user has access.

            !Screenshot 2019-09-27_14-17-13-937.png|width=358,height=324!
            h3. Actual Result

            It shows “Product access failed to load. Please try again later.”

            !Screenshot 2019-09-27_14-17-31-480.png|width=453,height=177!

             
            h3. Workaround

            Click on the user’s profile to check what products they have access to.

              kdight Kieren (Inactive)
              adaluz Angélica Luz
              Affected customers:
              6 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: