• Type: Bug
• Resolution: Won't Fix
• Priority: Low
• Component/s: User Access - Manage app access groups
• Labels:

  None

1. 

   Administration 2021-08-02 at 5.37.56 PM.jpg

   15 kB

   02/Aug/2021 8:58 PM

2. 

   Screenshot 2019-09-27_14-17-13-937.png

   67 kB

   27/Sep/2019 5:47 PM

3. 

   Screenshot 2019-09-27_14-17-31-480.png

   31 kB

   27/Sep/2019 5:48 PM

[AX-980] Not possible to see Product access for trusted users

Rodrigo B. made changes - 23/Jun/2025 9:15 PM

Component/s	Original: Directory - Manage product access [ 48696 ]
Component/s		New: User Access - Manage app access groups [ 80143 ]
Key	Original: ID-7172	New: AX-980
Support reference count	Original: 2
Symptom Severity	Original: Severity 3 - Minor [ 14432 ]	New: Minor [ 16130 ]
Project	Original: Identity [ 16810 ]	New: Admin Experience [ 24210 ]

Kieren (Inactive) made changes - 03/Aug/2021 11:56 PM

Resolution		New: Won't Fix [ 2 ]
Status	Original: Needs Triage [ 10030 ]	New: Closed [ 6 ]

Kieren (Inactive) made changes - 03/Aug/2021 11:56 PM

Status

Original: Gathering Impact [ 12072 ]

New: Needs Triage [ 10030 ]

Kieren (Inactive) made changes - 03/Aug/2021 11:30 PM

Assignee

Original: Mayura [ 49503f2e9563 ]

New: Kieren [ kdight ]

Kieren (Inactive) made changes - 03/Aug/2021 11:30 PM

Description

Original: h3. Issue Summary Not possible to see Product access for trusted users   h3. Steps to Reproduce  # Go to Cog icon > User management  # Click on *…* > Show product access for the desired trusted user h3. Expected Results It will show products that the user has access. !Screenshot 2019-09-27_14-17-13-937.png|width=358,height=324! h3. Actual Result It shows “Product access failed to load. Please try again later.” !Screenshot 2019-09-27_14-17-31-480.png|width=453,height=177!   h3. Workaround Click on the user’s profile to check what products they have access to.

New: h3. Issue Summary Not possible to see Product access for trusted users   h3. Steps to Reproduce  # Go to *Cog icon* > User management  # From the user list, for a Trusted user...  # Click on *…* > *Show product access* for the desired trusted user h3. Expected Results It will show products that the user has access. !Screenshot 2019-09-27_14-17-13-937.png|width=358,height=324! h3. Actual Result It shows “Product access failed to load. Please try again later.” !Screenshot 2019-09-27_14-17-31-480.png|width=453,height=177!   h3. Workaround Click on the user’s profile to check what products they have access to.

Bugfix Automation Bot made changes - 03/Aug/2021 6:30 AM

Support reference count

Original: 1

New: 2

Gabi Paludo made changes - 02/Aug/2021 8:58 PM

Attachment

New: Administration 2021-08-02 at 5.37.56 PM.jpg [ 408815 ]

Mayura (Inactive) made changes - 07/May/2021 11:15 PM

Assignee

New: Mayura [ 49503f2e9563 ]

Collapse comment: Chris Tsoukala added a comment - 13/Jan/2021 5:20 PM

Chris Tsoukala added a comment - 13/Jan/2021 5:20 PM

This bug should be increased in severity as some users do not get created correctly and when you check product access, you get the error detailed in this bug and the user have no access, seems to be random and affects some users only. Please escalate.

Expand comment: Chris Tsoukala added a comment - 13/Jan/2021 5:20 PM

Chris Tsoukala added a comment - 13/Jan/2021 5:20 PM This bug should be increased in severity as some users do not get created correctly and when you check product access, you get the error detailed in this bug and the user have no access, seems to be random and affects some users only. Please escalate.

Bianca R made changes - 12/Oct/2020 3:50 AM

Status

Original: Needs Triage [ 10030 ]

New: Gathering Impact [ 12072 ]

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