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Bug
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Resolution: Duplicate
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Low
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None
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2
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Issue Summary
When accessing a Atlassian Account profile for a cloud site user, if the user does not have product access on that site an error is displayed in the browser and the developer console reports the user cannot be found.
Steps to Reproduce
- Create a user.
- Ensure they have no product access on your site.
- Navigate to https://<SITENAME>.atlassian.net/profile/<ATLASSIAN_ACCOUNT_ID>
Expected Results
The profile page should load or a message is displayed indicating that no profile is available as this user no longer has product access.
Actual Results
The below exception is thrown in the dev console file:
ptc_sentry.337e6414070f9c6c22b3.js:1 Error: User not found at t (app.108332dcff85fc8d0297.js:1) at new t (app.108332dcff85fc8d0297.js:1) at Function.OBA/.p.from (app.108332dcff85fc8d0297.js:1) at app.108332dcff85fc8d0297.js:1 at Object.next (app_vendor.ff93f2901aeadef52f01.js:15) at m (app_vendor.ff93f2901aeadef52f01.js:128) at v (app_vendor.ff93f2901aeadef52f01.js:128) at e.value (app_vendor.ff93f2901aeadef52f01.js:128) at Object.onNext [as next] (app_vendor.ff93f2901aeadef52f01.js:216) at m (app_vendor.ff93f2901aeadef52f01.js:128) at v (app_vendor.ff93f2901aeadef52f01.js:128) at e.value (app_vendor.ff93f2901aeadef52f01.js:128) at app_vendor.ff93f2901aeadef52f01.js:162 t.<computed> @ ptc_sentry.337e6414070f9c6c22b3.js:1 (anonymous) @ app.108332dcff85fc8d0297.js:1 next @ app_vendor.ff93f2901aeadef52f01.js:15 m @ app_vendor.ff93f2901aeadef52f01.js:128 v @ app_vendor.ff93f2901aeadef52f01.js:128 value @ app_vendor.ff93f2901aeadef52f01.js:128 onNext @ app_vendor.ff93f2901aeadef52f01.js:216 m @ app_vendor.ff93f2901aeadef52f01.js:128 v @ app_vendor.ff93f2901aeadef52f01.js:128 value @ app_vendor.ff93f2901aeadef52f01.js:128 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:162 Promise.then (async) (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:162 e @ app_vendor.ff93f2901aeadef52f01.js:128 value @ app_vendor.ff93f2901aeadef52f01.js:128 e.try @ app_vendor.ff93f2901aeadef52f01.js:216 e.start @ app_vendor.ff93f2901aeadef52f01.js:216 t.request @ app_vendor.ff93f2901aeadef52f01.js:216 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:15 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:15 e @ app_vendor.ff93f2901aeadef52f01.js:128 value @ app_vendor.ff93f2901aeadef52f01.js:128 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:162 e @ app_vendor.ff93f2901aeadef52f01.js:128 value @ app_vendor.ff93f2901aeadef52f01.js:128 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:137 e.fetchRequest @ app_vendor.ff93f2901aeadef52f01.js:137 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:137 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:89 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:89 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:89 TToO.t.__awaiter @ app_vendor.ff93f2901aeadef52f01.js:89 e.fetchQuery @ app_vendor.ff93f2901aeadef52f01.js:137 e.startQuery @ app_vendor.ff93f2901aeadef52f01.js:137 t.setUpQuery @ app_vendor.ff93f2901aeadef52f01.js:137 t.onSubscribe @ app_vendor.ff93f2901aeadef52f01.js:137 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:137 e @ app_vendor.ff93f2901aeadef52f01.js:128 value @ app_vendor.ff93f2901aeadef52f01.js:128 r.startQuerySubscription @ app_vendor.ff93f2901aeadef52f01.js:59 t.componentDidMount @ app_vendor.ff93f2901aeadef52f01.js:59 Au @ app_vendor.ff93f2901aeadef52f01.js:9 _u @ app_vendor.ff93f2901aeadef52f01.js:9 Eu @ app_vendor.ff93f2901aeadef52f01.js:9 gu @ app_vendor.ff93f2901aeadef52f01.js:9 qa @ app_vendor.ff93f2901aeadef52f01.js:9 enqueueSetState @ app_vendor.ff93f2901aeadef52f01.js:9 w.setState @ app_vendor.ff93f2901aeadef52f01.js:216 t @ app_vendor.ff93f2901aeadef52f01.js:216 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:216 Promise.then (async) t.componentWillMount @ app_vendor.ff93f2901aeadef52f01.js:216 co @ app_vendor.ff93f2901aeadef52f01.js:9 Ai @ app_vendor.ff93f2901aeadef52f01.js:9 Di @ app_vendor.ff93f2901aeadef52f01.js:9 Ga @ app_vendor.ff93f2901aeadef52f01.js:9 Ua @ app_vendor.ff93f2901aeadef52f01.js:9 _u @ app_vendor.ff93f2901aeadef52f01.js:9 Eu @ app_vendor.ff93f2901aeadef52f01.js:9 gu @ app_vendor.ff93f2901aeadef52f01.js:9 qa @ app_vendor.ff93f2901aeadef52f01.js:9 enqueueSetState @ app_vendor.ff93f2901aeadef52f01.js:9 w.setState @ app_vendor.ff93f2901aeadef52f01.js:216 t @ app_vendor.ff93f2901aeadef52f01.js:216 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:216 Promise.then (async) t.componentWillMount @ app_vendor.ff93f2901aeadef52f01.js:216 co @ app_vendor.ff93f2901aeadef52f01.js:9 Ai @ app_vendor.ff93f2901aeadef52f01.js:9 Di @ app_vendor.ff93f2901aeadef52f01.js:9 Ga @ app_vendor.ff93f2901aeadef52f01.js:9 Ua @ app_vendor.ff93f2901aeadef52f01.js:9 _u @ app_vendor.ff93f2901aeadef52f01.js:9 Eu @ app_vendor.ff93f2901aeadef52f01.js:9 gu @ app_vendor.ff93f2901aeadef52f01.js:9 qa @ app_vendor.ff93f2901aeadef52f01.js:9 enqueueSetState @ app_vendor.ff93f2901aeadef52f01.js:9 w.setState @ app_vendor.ff93f2901aeadef52f01.js:216 (anonymous) @ app.108332dcff85fc8d0297.js:1 s @ early.ea0288153d55ddacc2de.js:1 (anonymous) @ early.ea0288153d55ddacc2de.js:1 t.<computed> @ early.ea0288153d55ddacc2de.js:1 r @ early.ea0288153d55ddacc2de.js:1 a @ early.ea0288153d55ddacc2de.js:1 Promise.then (async) r @ early.ea0288153d55ddacc2de.js:1 a @ early.ea0288153d55ddacc2de.js:1 (anonymous) @ early.ea0288153d55ddacc2de.js:1 (anonymous) @ early.ea0288153d55ddacc2de.js:1 (anonymous) @ app.108332dcff85fc8d0297.js:1 value @ app.108332dcff85fc8d0297.js:1 Au @ app_vendor.ff93f2901aeadef52f01.js:9 _u @ app_vendor.ff93f2901aeadef52f01.js:9 Eu @ app_vendor.ff93f2901aeadef52f01.js:9 gu @ app_vendor.ff93f2901aeadef52f01.js:9 qa @ app_vendor.ff93f2901aeadef52f01.js:9 Du @ app_vendor.ff93f2901aeadef52f01.js:9 Pu @ app_vendor.ff93f2901aeadef52f01.js:9 Lu.render @ app_vendor.ff93f2901aeadef52f01.js:9 (anonymous) @ app_vendor.ff93f2901aeadef52f01.js:9 Su @ app_vendor.ff93f2901aeadef52f01.js:9 Bu @ app_vendor.ff93f2901aeadef52f01.js:9 render @ app_vendor.ff93f2901aeadef52f01.js:9 m @ app.108332dcff85fc8d0297.js:1 (anonymous) @ app.108332dcff85fc8d0297.js:1 Promise.then (async) PmAz @ app.108332dcff85fc8d0297.js:1 o @ early.ea0288153d55ddacc2de.js:1 4 @ app.108332dcff85fc8d0297.js:1 o @ early.ea0288153d55ddacc2de.js:1 window.webpackJsonp @ early.ea0288153d55ddacc2de.js:1 (anonymous) @ app.108332dcff85fc8d0297.js:1 Show 19 more frames
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- relates to
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JSDCLOUD-8349 Unable to view Customer (with Atlassian Account) Profile
- Closed