-
Bug
-
Resolution: Fixed
-
Low
-
None
-
1
-
Severity 3 - Minor
-
Summary
- After deleting a user from a Jira/Confluence instance, this user is still showing on the People Directory. Additionally, if we try to click on the user to see its profile we get an error message saying: "Something went wrong. We keep track of these errors, but feel free to contact us if refreshing doesn’t fix things."
Environment
- Cloud
Steps to Reproduce
- Interact with a user to make it appear in the People Directory page
- Remove the user from the instance
- Go to the People Direct page again
Expected Results
- The user won't show in the People Directory page after being removed from the instance
Actual Results
- The user is still appearing in the People Directory page and if you click on it you will be redirected to a page showing the message: "Something went wrong. We keep track of these errors, but feel free to contact us if refreshing doesn’t fix things."
Workaround
- Interact with other users to change the ones that appear in the People Directory page.
- was cloned as
-
-
- Closed
-
[ID-7043] Deleted users keep showing on People Directory and it's not possible to see its profile
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Needs Triage [ 10030 ] | New: Closed [ 6 ] |
| Assignee | New: Blake Riosa [ briosa ] |
| Support reference count | New: 1 |
| Component/s | New: Atlassian account profile details [ 56705 ] | |
| Component/s | New: Manage Profile [ 56290 ] |
| Key |
Original:
|
New:
|
| Workflow | Original: OnDemand v1 - Restricted [ 3310594 ] | New: JAC Bug Workflow v3 [ 3318496 ] |
| Project | Original: Atlassian Cloud [ 14613 ] | New: Identity [ 16810 ] |
| Status | Original: Open - untriaged [ 10059 ] | New: Needs Triage [ 10030 ] |
| Description |
Original:
*Summary*
- After deleting a user from a Jira/Confluence instance, this user is still showing on the People Directory and clicking on the user to see its profile re *Environment* - Cloud *Steps to Reproduce* # Verify a domain and set-up a SAML SSO integration with Atlassian # Log in to create a SAML ID with the Atlassian account # Verify a new domain and remove the old one # Create a new Atlassian account with the new domain # Change the user's email in the IdP # Log in with the new email *Expected Results* - The user can log in without problems. The "_login.forbidden.handle-linked-saml-users.update-linked-primary-user-email-failed-400.content_" is not a problem anymore *Actual Results* - The user can't log in. A message error appears saying: "_Oops, there was an error logging you in. login.forbidden.verify-saml-domains.invalid-email-domain-for-primary-user.content_". For your reference: *Workaround* - Re-verify the old domain and ask the users to log in with their new account. |
New:
*Summary*
- After deleting a user from a Jira/Confluence instance, this user is still showing on the People Directory. Additionally, if we try to click on the user to see its profile we get an error message saying: "Something went wrong. We keep track of these errors, but feel free to contact us if refreshing doesn’t fix things." *Environment* - Cloud *Steps to Reproduce* # Interact with a user to make it appear in the People Directory page # Remove the user from the instance # Go to the People Direct page again *Expected Results* - The user won't show in the People Directory page after being removed from the instance *Actual Results* - The user is still appearing in the People Directory page and if you click on it you will be redirected to a page showing the message: "Something went wrong. We keep track of these errors, but feel free to contact us if refreshing doesn’t fix things." *Workaround* - Interact with other users to change the ones that appear in the People Directory page. |
| Summary | Original: Deleted users keep showing on People Directory | New: Deleted users keep showing on People Directory and it's not possible to see its profile |
| Description |
New:
*Summary*
- After deleting a user from a Jira/Confluence instance, this user is still showing on the People Directory and clicking on the user to see its profile re *Environment* - Cloud *Steps to Reproduce* # Verify a domain and set-up a SAML SSO integration with Atlassian # Log in to create a SAML ID with the Atlassian account # Verify a new domain and remove the old one # Create a new Atlassian account with the new domain # Change the user's email in the IdP # Log in with the new email *Expected Results* - The user can log in without problems. The "_login.forbidden.handle-linked-saml-users.update-linked-primary-user-email-failed-400.content_" is not a problem anymore *Actual Results* - The user can't log in. A message error appears saying: "_Oops, there was an error logging you in. login.forbidden.verify-saml-domains.invalid-email-domain-for-primary-user.content_". For your reference: *Workaround* - Re-verify the old domain and ask the users to log in with their new account. |
We have removed deleted and deactivated users appearing in the People directory as of 2nd August 2019.