Issue Summary

Since our recent profile privacy changes, managed users lost the ability to change their full name on start.atlassian.com while not tied to external directories through SAML, SCIM or G Suite.

Before the change, users were able to do that, also confirmed by our public documentation about Atlassian account for users:

If your account is managed by your company, only your admin can:

• Update the email address for the account
• Deactivate or delete the account

Steps to Reproduce

1. Have an Atlassian organization with your domain verified.
2. Have a managed user under the same domain.
3. The user logs in to start.atlassian.com and clicks to Manage Profile, through the main screen or profile picture on the low-left corner.
4. The user tries to change the full name.

Expected Results

The user should be able to edit the field inline and change the full name.

Actual Results

The user is prompted that only the organization administrator can do that:

Notes

The end users can no longer change their own full names and they do not have visibility of who to contact for this change.

Workaround

Reach out to Atlassian support for the contact information of their organization administrators.