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Bug
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Resolution: Fixed
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Medium
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None
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Production
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8
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Issue Summary
Since our recent profile privacy changes, managed users lost the ability to change their full name on start.atlassian.com while not tied to external directories through SAML, SCIM or G Suite.
Before the change, users were able to do that, also confirmed by our public documentation about Atlassian account for users:
If your account is managed by your company, only your admin can:
- Update the email address for the account
- Deactivate or delete the account
Steps to Reproduce
- Have an Atlassian organization with your domain verified.
- Have a managed user under the same domain.
- The user logs in to start.atlassian.com and clicks to Manage Profile, through the main screen or profile picture on the low-left corner.
- The user tries to change the full name.
Expected Results
The user should be able to edit the field inline and change the full name.
Actual Results
The user is prompted that only the organization administrator can do that:
Notes
The end users can no longer change their own full names and they do not have visibility of who to contact for this change.
Workaround
Reach out to Atlassian support for the contact information of their organization administrators.
rbecker
discussed this with jryden that we need the end user to enter this URL in their browser for us to debug what's going on:
https://api-private.atlassian.com/users/{user_id}/manage?privileges=profile.writeThe above will return us a JSON object that we can use to determine the reason why they are not able to change their name. Currently there's no way we can see what's going on, as we require the user context to authorize the request and nobody can fake the user context.