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  1. Identity
  2. ID-6705

Error returned when trying to invite users to the instance using the new UI

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    Description

      Summary

      The below error is displayed when trying to invite users to the instance using the new User Management interface.

      Steps to Reproduce

      1. Invite a user to the instance

      Expected Results

      The user is invited with no issues

      Actual Results

      The below error message is displayed:

      However, most of the times the user has actually been invited despite the above error

      Notes

      In the developer tools you can see that the request to https://INSTANCE/gateway/api/adminhub/um/site/CLOUD-ID/users/invite failing and:

      • Sometimes it is is returning 400 (bad request) and the below response:
        {"key":"badRequest","context":{"message":"Licence exceeded","reason":"{jira-software=LicenseExceeded
        {available=0, needed=1}, conf=LicenseExceeded{available=0, needed=1}}"}}
        
      • Some other times it returns error 500 and the below response:
        {"timestamp":"2018-12-13T16:29:02.654+0000","status":500,"error":"Internal Server Error","exception":"com.netflix.zuul.exception.ZuulException","message":"GENERAL"}
        

      Workaround

      Contact Atlassian Support to have the new UI for UM disabled.

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              Unassigned Unassigned
              dbonotto Dario B
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              Dates

                Created:
                Updated:
                Resolved: