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Bug
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Resolution: Timed out
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Low
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None
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None
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5
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This can mean that if a user logs out of an Atlassian product to then try and log in with a different email on the same domain, the login will fail as Atlassian receives a different email from the IdP.
Many SAML providers support 'single sign out' which would solve this issue if integrated.
Summary
If a user has two different instances, both setup with different emails, when they logged in and then switched to another instance, they will be prompted to switch an account. Clicking on try on a different account link wouldn't log the user out
Expected Results
User gets logged out and able to switch to a different accout.
Actual Results
Stuck in a constant loop telling me to switch account
Workaround
Instead of clicking the try on a different account link, user can go to https://id.atlassian.com and logout. Or user can logout first before going to another instance
- is related to
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ACCESS-592 Logging out of Atlassian account does not log out of SAML provider
- In Progress
[ID-6525] Logging out of Atlassian account does not log out when clicking on try on a different account link
| Resolution | New: Timed out [ 10 ] | |
| Status | Original: Needs Triage [ 10030 ] | New: Closed [ 6 ] |
| Workflow | Original: reviewflow [ 2520945 ] | New: JAC Bug Workflow v3 [ 3258164 ] |
| Status | Original: Open [ 1 ] | New: Needs Triage [ 10030 ] |
| Link | New: This issue is related to ACCESS-592 [ ACCESS-592 ] |
| Support reference count | New: 5 |
| Description |
Original:
This can mean that if a user logs out of an Atlassian product to then try and log in with a different email on the same domain, the login will fail as Atlassian receives a different email from the IdP.
Many SAML providers support 'single sign out' which would solve this issue if integrated. h3. Summary If a user has two different instances, both setup with different emails, when they logged in and then switched to another instance, they will be prompted to switch an account. Clicking on *try on a different account link* wouldn't log the user out h3. Expected Results User gets logged out and able to switch to a different accout. h3. Actual Results Stuck in a constant loop telling me to switch account h3.Workaround Instead of clicking the *try on a different account link*, user can go to https://id.atlassian.com and logged out. Or l |
New:
This can mean that if a user logs out of an Atlassian product to then try and log in with a different email on the same domain, the login will fail as Atlassian receives a different email from the IdP.
Many SAML providers support 'single sign out' which would solve this issue if integrated. h3. Summary If a user has two different instances, both setup with different emails, when they logged in and then switched to another instance, they will be prompted to switch an account. Clicking on *try on a different account link* wouldn't log the user out h3. Expected Results User gets logged out and able to switch to a different accout. h3. Actual Results Stuck in a constant loop telling me to switch account h3.Workaround Instead of clicking the *try on a different account link*, user can go to https://id.atlassian.com and logout. Or user can logout first before going to another instance |
| Description |
Original:
This can mean that if a user logs out of an Atlassian product to then try and log in with a different email on the same domain, the login will fail as Atlassian receives a different email from the IdP.
Many SAML providers support 'single sign out' which would solve this issue if integrated. h3. Summary If a user has two different instances, both setup with different emails, when they logged in and then switched to another instance, they will be prompted to switch an account. Clicking on they log out of Atlassian account they do not get logged out of the IdP. h3. Customer Impact h3. Environment * h3. Steps to Reproduce # h3. Expected Results h3. Actual Results *Application logs:* h3. Notes h3.Workaround |
New:
This can mean that if a user logs out of an Atlassian product to then try and log in with a different email on the same domain, the login will fail as Atlassian receives a different email from the IdP.
Many SAML providers support 'single sign out' which would solve this issue if integrated. h3. Summary If a user has two different instances, both setup with different emails, when they logged in and then switched to another instance, they will be prompted to switch an account. Clicking on *try on a different account link* wouldn't log the user out h3. Expected Results User gets logged out and able to switch to a different accout. h3. Actual Results Stuck in a constant loop telling me to switch account h3.Workaround Instead of clicking the *try on a different account link*, user can go to https://id.atlassian.com and logged out. Or l |
| Summary | Original: Logging out of Atlassian account does not log out when clicking try on a different account link | New: Logging out of Atlassian account does not log out when clicking on try on a different account link |
| Description |
Original:
This can mean that if a user logs out of an Atlassian product to then try and log in with a different email on the same domain, the login will fail as Atlassian receives a different email from the IdP.
Many SAML providers support 'single sign out' which would solve this issue if integrated. h3. Summary If a user has two different instances, both setup with different emails, when they logged in and then switched to another instance, it prothey log out of Atlassian account they do not get logged out of the IdP. h3. Customer Impact h3. Environment * h3. Steps to Reproduce # h3. Expected Results h3. Actual Results *Application logs:* h3. Notes h3.Workaround |
New:
This can mean that if a user logs out of an Atlassian product to then try and log in with a different email on the same domain, the login will fail as Atlassian receives a different email from the IdP.
Many SAML providers support 'single sign out' which would solve this issue if integrated. h3. Summary If a user has two different instances, both setup with different emails, when they logged in and then switched to another instance, they will be prompted to switch an account. Clicking on they log out of Atlassian account they do not get logged out of the IdP. h3. Customer Impact h3. Environment * h3. Steps to Reproduce # h3. Expected Results h3. Actual Results *Application logs:* h3. Notes h3.Workaround |
| Description |
Original:
This can mean that if a user logs out of an Atlassian product to then try and log in with a different email on the same domain, the login will fail as Atlassian receives a different email from the IdP. Many SAML providers support 'single sign out' which would solve this issue if integrated. h3. Summary If a user has two different instances, both setup with different emails, when they log out of Atlassian account they do not get logged out of the IdP. h3. Customer Impact h3. Environment * h3. Steps to Reproduce # h3. Expected Results h3. Actual Results *Application logs:* h3. Notes h3.Workaround |
New:
This can mean that if a user logs out of an Atlassian product to then try and log in with a different email on the same domain, the login will fail as Atlassian receives a different email from the IdP.
Many SAML providers support 'single sign out' which would solve this issue if integrated. h3. Summary If a user has two different instances, both setup with different emails, when they logged in and then switched to another instance, it prothey log out of Atlassian account they do not get logged out of the IdP. h3. Customer Impact h3. Environment * h3. Steps to Reproduce # h3. Expected Results h3. Actual Results *Application logs:* h3. Notes h3.Workaround |
| Description |
Original:
h3. Summary
h3. Customer Impact h3. Environment * h3. Steps to Reproduce # h3. Expected Results h3. Actual Results *Application logs:* h3. Notes h3.Workaround |
New:
This can mean that if a user logs out of an Atlassian product to then try and log in with a different email on the same domain, the login will fail as Atlassian receives a different email from the IdP. Many SAML providers support 'single sign out' which would solve this issue if integrated. h3. Summary If a user has two different instances, both setup with different emails, when they log out of Atlassian account they do not get logged out of the IdP. h3. Customer Impact h3. Environment * h3. Steps to Reproduce # h3. Expected Results h3. Actual Results *Application logs:* h3. Notes h3.Workaround |