Summary

Customers are constantly receiving unsolicited password reset emails.

When attempting to log in to JIRA/Confluence. Instead of being granted access, the user is presented with this screen:

This will happen multiple times while attempting to working on JIRA/Confluence.

Environment

• Confluence Cloud
• JIRA Cloud

Steps to Reproduce

• Login to JIRA/Confluence

Expected Results

• Logins should work without any error messages or friction.

Actual Results

• User presented with "Reset your password to continue" message upon login(see screenshot above)

Workaround

• Set a stronger password as weaker passwords may cause this issue to appear
• Atlassian Cloud uses an entropy score to evaluate the strength of people's passwords