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  1. Identity
  2. ID-6232

Ability to Change Password

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      Problem Definition

      After the Atlassian Account migration, admins are not able to set/change the password manually anymore.

      Suggested Resolution

      Restore the ability for admins to set the password manually during user creation and change the password manually.

            [ID-6232] Ability to Change Password

            Tyler B [Atlassian] made changes -
            Link New: This issue relates to ID-8289 [ ID-8289 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3258452 ] New: JAC Suggestion Workflow 3 [ 3644349 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Michael Andreacchio made changes -
            Workflow Original: ACCESS Suggestion workflow [ 3156896 ] New: JAC Suggestion Workflow [ 3258452 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: reviewflow [ 1620185 ] New: ACCESS Suggestion workflow [ 3156896 ]

            Dave Zygadlo added a comment -

            But I have managed accounts and I can't set passwords for those users.

            My scenario - a user forgets their password,

            1. they click on the password reset button.
            2. The email doesn't arrive
            3. I would like to set a password for them to get them back to work, but I can't!

             

            Dave Zygadlo added a comment - But I have managed accounts and I can't set passwords for those users. My scenario - a user forgets their password, they click on the password reset button. The email doesn't arrive I would like to set a password for them to get them back to work, but I can't!  
            MFB (Inactive) made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

            MFB (Inactive) added a comment -

            The ability to update a user's password is now only available to Org Administrators on Managed Accounts. This functionality is as intended. We are evaluating alternate methods of allowing users in China to update their password without requiring Captcha which can be tracked here: https://jira.atlassian.com/browse/ID-6228

            MFB (Inactive) added a comment - The ability to update a user's password is now only available to Org Administrators on Managed Accounts. This functionality is as intended. We are evaluating alternate methods of allowing users in China to update their password without requiring Captcha which can be tracked here:  https://jira.atlassian.com/browse/ID-6228
            MFB (Inactive) made changes -
            Labels Original: won
            MFB (Inactive) made changes -
            Labels New: won
            Rusty (Matt) (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 316060 ]

              Unassigned Unassigned
              cteh Ting
              Votes:
              2 Vote for this issue
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: