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  1. Identity
  2. ID-6228

China Users Face "Google Recaptcha Failed to Load" When Logging In

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      Problem Definition

      When we have few times of failed login, id.atlassian.com will prompt Google Recaptcha upon login. This is not convenience for China users as Google is blocked in China.

      Suggestion

      1. Use In-House Recaptcha method
      2. Allow admin to clear the failed login count or disable Recaptcha if the domain is verified in the instance.

      Workaround

      1. Apply VPN to turn around the China restriction.
      2. Use "having trouble logging in" link to reset a new password:
        1. Click on the '"having trouble logging in" link at the main login page
        2. Enter the affected email address, click "I'm not a robot" and do the Google captcha dance.
        3. Send.
        4. You will then receive a password reset email so you can set up a new password, by passing the Google captcha.

            [ID-6228] China Users Face "Google Recaptcha Failed to Load" When Logging In

            K. Yamamoto made changes -
            Link New: This issue relates to CLOUD-10692 [ CLOUD-10692 ]
            Louis Cruz made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 564908 ]
            Louis Cruz made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 512936 ]
            Ting made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 508685 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3258343 ] New: JAC Suggestion Workflow 3 [ 3644503 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Michael Andreacchio made changes -
            Workflow Original: ACCESS Suggestion workflow [ 3157020 ] New: JAC Suggestion Workflow [ 3258343 ]
            Katherine Yabut made changes -
            Workflow Original: reviewflow [ 1618998 ] New: ACCESS Suggestion workflow [ 3157020 ]

            Shane O'Donohoe added a comment -

            Hi Tom,

            The reCAPTCHA fix for China-based users seems to be working for my company. This will make things a lot easier for us. Thanks to the Atlassian team for its efforts in resolving this.

            Regards,
            Shane

            Shane O'Donohoe added a comment - Hi Tom, The reCAPTCHA fix for China-based users seems to be working for my company. This will make things a lot easier for us. Thanks to the Atlassian team for its efforts in resolving this. Regards, Shane

            Amber.Wei added a comment -

            Hello, there's Google Recaptcha when submit support ticket on Jira website (https://support.atlassian.com/contact/#/) from China.

            and displayed "Something went wrong, please try submitting your request again." 

             

             

            Amber.Wei added a comment - Hello, there's Google Recaptcha when submit support ticket on Jira website ( https://support.atlassian.com/contact/#/) from China. and displayed "Something went wrong, please try submitting your request again."     
            Tom Gilbert (Inactive) made changes -
            Resolution New: Done [ 17 ]
            Status Original: Verified [ 10005 ] New: Resolved [ 5 ]

              Unassigned Unassigned
              cteh Ting
              Votes:
              22 Vote for this issue
              Watchers:
              33 Start watching this issue

                Created:
                Updated:
                Resolved: