Uploaded image for project: 'Identity'
  1. Identity
  2. ID-5

Clicking a link to Cloud from an MS Office application with a browser already logged in results in login prompt

    XMLWordPrintable

Details

    Description

      Steps to (sometimes) reproduce:

      • log into Cloud with your default browser,
      • click a link to an OnDemand instance (e.g. from a JIRA notification email) from a third-party application (e.g. email client),
      • the link will open in the browser that already has a current session in that Cloud instance, yet will prompt you to login.

      The third-party applications that have been involved in reported cases include:

      • MS Outlook
      • MS OneNote
      • MS Word

      Workaround

      With the registry change in place, no requests emanate from the office apps: they are handed over to IE immediately. This should prevent the redirection to the login page, and could therefore be a suitable workaround for customers suffering from this problem.

      The registry change consists of setting or creating a DWORD key ForceShellExecute with value 1 under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Common\Internet.

      Attachments

        1. screenshot-1.jpg
          66 kB
          Monica Bowen

        Issue Links

          Activity

            People

              rpillay Ren P
              mknight@atlassian.com Michael Knight
              Votes:
              9 Vote for this issue
              Watchers:
              21 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: