Details
-
Bug
-
Resolution: Fixed
-
Medium
-
None
-
Win v4.26
-
None
-
Severity 2 - Major
Description
Summary
After a while, HipChat can lose connection, and will fail to automatically reconnect.
Environment
- Windows Client 4.0.1634+
- Windows Client 4.26.5.1655
- Windows Client 4.27.1.1658
Steps to Reproduce
- Login to HipChat
- After several hours, observe that HipChat lost connection
Expected Results
Client will automatically reconnect
Actual Results
Client will fail to connect, and display an error message
Logfiles will show messages like this:
[DEBUG] [Connection] OAuth timer expired. Fetching new OAuth token [DEBUG] [AnalyticsDispatcher: analytics-event] {"name":"hipchat.client.oauth.token.refresh.requested","properties":{"reason":"Token expiry timer lapsed"}} [ERROR] [Connection] Failed to fetch new OAuth token due to: TypeError: Cannot read property 'then' of undefined
Workaround
Restarting client, or logging out and logging back in again, establish a successful connection
Attachments
Issue Links
- is cloned from
-
HCPUB-660 Client loses connection, then fails to reconnect
- Closed
- is superseded by
-
HCPUB-3805 Random Windows Client Disconnection and Reconnect Failure
- Closed