Random Windows Client Disconnection and Reconnect Failure

Summary

• This bug ticket is raised from the original HCPUB-935 since the issue continues to occur even in the latest Windows client.
• HipChat Windows Desktop client randomly disconnects and fails to reconnect again

Environment

• HipChat Server 2.2.5
• Windows Desktop Client 4.30.3.1665

Steps to Reproduce

1. Login through the Windows client with your HipChat Server credentials
2. Randomly, the client will lose connection

Expected Results

• The client should retain the connectivity to the server at all times
• In the event that a disconnection occurs, the client will attempt to establish a reconnection until it is successful

Actual Results

• The client will disconnect randomly and it fails to reconnect

Notes

• The issue is specific to the desktop client only

Workaround

• Restart the client
• Log out and relogin again

How you can help

• In the Windows client, please add the CLI flag --connectionDebug according to the Enable logging section in this documentation and attach the log after you reproduce the issue
• Additionally, provide us with the DXDiag config as well by referring to the steps below:
  • Open DirectX Diagnostic Tool by clicking the Start button in Windows
  • Type dxdiag in the Search box, and press ENTER.
  • Choose "Save All Information..." to save the resulting report.
  • Add the DirectX Diagnostic report to your support ticket