HipChat Server: Push Notification Failure for Android 4.4, 5.0.1

Summary

Push Notification is not sent for mobile users when they are away / idle / offline.

Environment

• HipChat Server 2.0 Build 1.4.1
• Android HipChat Client 3.12.008

Steps to Reproduce

1. Close the HipChat client on your mobile device (without logging out)
2. Lock your mobile device's screen
3. Place your desktop client in Away status
4. Have another user send you an @mention in a room or a 1-1 conversation.
5. Wait for the push notification to appear on your locked screen

Expected Results

You should see a push notification populate on your locked screen. You can tap / slide on it and it will launch the app into the room / person that has the message.

Actual Results

No push notifications were sent out to the device.

Notes

• In-app notifications still work as per normal
• It works when you enable Stay Connected and Room messages together as you will receive every message that comes to the device
• For Android specifically, tests were done against the following versions:
  • Android 6.0.1 (NOT REPRODUCIBLE)
  • Android 5.1.1 ( NOT REPRODUCIBLE)
  • Android 5.0.2 (REPRODUCIBLE)
  • Android 4.4 (REPRODUCIBLE)