Connecting to HipChat Server via FQDN with the Windows 4.0 client fails. Connecting via IP is successful

Summary

When connecting to HipChat Server via the FQDN, for some customers the HipChat for Windows 4.0 client will try to connect without even prompting for username / password.

Environment

• HipChat Server v1.3.x
• HipChat for Windows v4.0.1614
• HipChat for Windows v4.0.1617
• HipChat for Windows v4.0.1619

If experiencing the problem using HipChat for Windows v4.0.1610, please see HCPUB-12 as well.

Steps to Reproduce

1. Open HipChat for Windows
2. Select 'Get Started' under 'Log in to a HipChat team server'
3. Enter the address for the HipChat Server and select 'Continue'

Expected Results

The login page is displayed, where the user can enter their username / password.

Actual Results

The HipChat loading screen is displayed, as if they had already entered their login credentials.

Workarounds

Option 1 - Connect to the HipChat Server by IP address

1. Open HipChat for Windows
2. Select 'Get Started' under 'Log in to a HipChat team server'
3. Enter the IP address to your HipChat Server
4. Enter a valid email address and password, then press 'Continue'

You can use Windows' ping tool to resolve your server's IP address