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  1. HipChat
  2. HCPUB-1471

Mac client can get stuck in Offline state after waking from sleep

    Details

    • Last commented by user?:
      true
    • Symptom Severity:
      Major
    • Platform:
      Mac client

      Description

      Summary

      When waking the computer from sleep, the Mac client can get stuck in an Offline state although user able to send/receive chat messages. However at another time user also has trouble sending/receiving messages until the client is rebooted.

      Environment

      • Mac 4.26
      • Mac 4.27

      Steps to Reproduce

      1. Launch the HipChat Mac client
      2. Have computer go into sleep mode
      3. Wait 60+ seconds
      4. Wake computer from sleep
      5. Observe HipChat Mac Client

      Expected Results

      HipChat automatically reconnects successfully

      Actual Results

      Client gets stuck in an Offline state

      Workaround

      Turn your internet connection off and turn it back on.
      Or
      Completely Quitting and relaunching the client will allow successful connection

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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  37 weeks ago