Windows Screen Share options are blank

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    • Type: Bug
    • Resolution: Fixed
    • Priority: High
    • Windows v4.27
    • Affects Version/s: None
    • Component/s: Video
    • None
    • Severity 1 - Critical

      Summary

      After upgrading to the latest Windows Client and choosing the screen share icon in a HipChat Video call, you are presented with a window that does not have options to share your screen.

      Environment

      Windows 10 (maybe others)
      Windows Client 4.26.x

      Steps to Reproduce

      1. Join a HipChat Video call
      2. Click 'start screen sharing' icon
      3. View blank screen share option screen

      Expected Results

      Options should appear and you should be able to share your screen

      Actual Results

      Screen displays
      "HipChat Video would like to share the content of your screen with video.hipchat.com
      Choose what you'd like to share"

      But are not able to share content because no options are available

      Workaround

      Uninstall HipChat and Re-install latest Windows version from https://www.hipchat.com/downloads

      OR

      Delete these files from your computer directory .../HipChat/QtQuick/Dialogs
      (see attached images for more info)

      • DefaultColorDialog.qml
      • DefaultDialogWrapper.qml
      • DefaultFileDialog.qml
      • DefaultFontDialog.qml
      • DefaultMessageDialog.qml
      • WidgetColorDialog.qml
      • WidgetFileDialog.qml
      • WidgetMessageDialog.qml

            Assignee:
            Dustin (Inactive)
            Reporter:
            Tony D.
            Archiver:
            Michael Andreacchio

              Created:
              Updated:
              Resolved:
              Archived: