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Type:
Bug
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Resolution: Fixed
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Priority:
High
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Affects Version/s: None
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Component/s: Video
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None
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Severity 1 - Critical
Summary
After upgrading to the latest Windows Client and choosing the screen share icon in a HipChat Video call, you are presented with a window that does not have options to share your screen.
Environment
Windows 10 (maybe others)
Windows Client 4.26.x
Steps to Reproduce
- Join a HipChat Video call
- Click 'start screen sharing' icon
- View blank screen share option screen
Expected Results
Options should appear and you should be able to share your screen
Actual Results
Screen displays
"HipChat Video would like to share the content of your screen with video.hipchat.com
Choose what you'd like to share"
![]()
But are not able to share content because no options are available
Workaround
Uninstall HipChat and Re-install latest Windows version from https://www.hipchat.com/downloads
OR
Delete these files from your computer directory .../HipChat/QtQuick/Dialogs
(see attached images for more info)
- DefaultColorDialog.qml
- DefaultDialogWrapper.qml
- DefaultFileDialog.qml
- DefaultFontDialog.qml
- DefaultMessageDialog.qml
- WidgetColorDialog.qml
- WidgetFileDialog.qml
- WidgetMessageDialog.qml