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  1. HipChat
  2. HCPUB-137

HipChat mac client v4 freezes

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: Medium
    • Resolution: Fixed
    • Affects Version/s: None
    • Fix Version/s: Mac 4.0.6
    • Component/s: Crash/freeze
    • Labels:
      None
    • Symptom Severity:
      Severity 3 - Minor

      Description

      Update

      There is a partial fix in 4.0.5 of the mac client, if you are only logged into one account your client should not freeze. We will have a new version shortly that will fix the client if you are logged into more than one account.

      Summary

      When plugging in (or out) an external monitor or when waking up the computer from sleep mode, the HipChat client freezes and does not react to any mouse clicks or keyboard presses.

      Environment

      • HipChat 4.0 client
      • Mac OSX

      Steps to Reproduce

      First scenario

      1. With the client open, plug out an external monitor
      2. Plug it back in
      3. After a couple of times (mine took 3 tries), when plugging the monitor back in, HipChat completely freezes

      Second scenario

      1. Disable the network from the Mac client
      2. Wait for 100-120 seconds
      3. Type and send a test message (message would fail as expected)
      4. Wait another 30 seconds
      5. Type and send another test message

      Actual Results

      The HipChat client freezes. No mouse clicks or keyboard presses are detected by the app, and does not react to them. No actions can be taken in the client. A restart is needed, after which the client works fine again

      Notes

      Feel free to drop us a comment if you have other steps to reproduce the results!

      Workaround

      Quit and restart the Mac client

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              Assignee:
              Unassigned
              Reporter:
              jtye Joe Wai Tye (Inactive)
              Votes:
              7 Vote for this issue
              Watchers:
              21 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: