Specific rooms not appearing in Windows client

Summary

There are specific rooms in a group that are not searchable in the Windiws client hence it is not possible to open these rooms. At the same time, it is possible to open the rooms using the web application.

Environment

• HipChat server 1.3.4
• HipChat server 1.3.7
• HipChat Server 1.3.9
• Windows client 4.0.1651

Steps to Reproduce

• Log in to the Windows client
• Search for the room

Expected Results

All rooms should be searchable and loaded in the Windows client. Web app and Windows client should reflect the same data returning the same rooms.

Actual Results

In the Windows client it is not possible to open specific rooms.

Workaround

Log in to the web app to search for the room

Another possible workaround for Windows Clients includes clearing the Windows Client Preferences and logging back into HipChat.

Clear Windows Client Preferences