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  1. HipChat
  2. HCPUB-100

Windows 4: Ability to change the devices for audio and video in calls is disabled

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Details

    • Bug
    • Resolution: Duplicate
    • Medium
    • None
    • Windows 4.0.1617, Windows 4.0.1619
    • Video
    • None
    • Severity 3 - Minor

    Description

      Summary

      After making a 1-1 video call from the Windows 4 client to another user, the caller cannot change the audio / video device through Settings

      Environment

      • Windows 10 Professional
      • HipChat Windows 4.0.1617, 4.0.1619

      Steps to Reproduce

      1. Go to 1-1 conversation to make the video call
      2. Click on AddLive and wait for the video call window to appear
      3. Click on the cog icon for Settings
      4. Try to change the audio / video device

      Expected Results

      The caller should be able to change the audio / video device respectively

      Actual Results

      The options are completely disabled as per the following screen shot

      Workaround

      No available workaround known so far

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            People

              Unassigned Unassigned
              adanial Ahmad Danial (Inactive)
              Archiver:
              mandreacchio Michael Andreacchio

              Dates

                Created:
                Updated:
                Resolved:
                Archived: