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  1. Jira Software Server and Data Center
  2. JSWSERVER-11288

Error occurred when accessing JIRA Agile Release Burndown report using IE version 9 - 11

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    Details

    • Type: Bug
    • Status: Closed (View Workflow)
    • Priority: High
    • Resolution: Tracked Elsewhere
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:

      Description

      Symptoms

      Getting error when trying to access JIRA Agile Release Burndown report using Internet Explorer version 9 - 11. The browser got stuck and the user couldn't do anything.

      Error details:

      Exception: Object doesn't support property or method 'split'
      Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non-gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true
      Line: 8
      Exception: Object doesn't support property or method 'split'
      Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non
      -gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true
      Line: 8
      Exception: Object doesn't support property or method 'split'
      Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non-gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true
      

      This problem does not affect other supported browsers (Chrome, Firefox, Safari).

      Cause

      Javascript errors are being caused by a library that is included on the page by Service Desk.

      Work around

      • Use a different browser.
      • If you have Service Desk installed but you are not using it, you can temporarily disable Service Desk to restore access to reports.

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              Assignee:
              Unassigned
              Reporter:
              rsaputra Rosario Saputra
              Votes:
              2 Vote for this issue
              Watchers:
              11 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: