Uploaded image for project: 'Proforma Server & Data Centre'
  1. Proforma Server & Data Centre
  2. FORMDC-520

ProForma is not compatible with the latest Jira versions 9.8.0 and 9.8.1

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • None
    • Proforma DoS
    • None
    • 7
    • Hide

      ProForma 8.8.0 has now been released which is compatible with Jira 9.8.0 and later.

      Show
      ProForma 8.8.0 has now been released which is compatible with Jira 9.8.0 and later.

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      This is reproducible on Data Center: (yes)

      There is no ProForma version compatible with the latest Jira versions 9.8.0 and 9.8.1.

      https://marketplace.atlassian.com/apps/1215833/proforma-forms-checklist-for-jira/version-history

      Steps to Reproduce

      1. Download the latest version of the plugin that is available in the Marketplace
      2. Try to install it in Jira 9.8.0 or 9.8.1

      Expected Results

      The plugin is installed properly.

      Actual Results

      The plugin is not installed and we see this error in the application logs:

      2023-05-03 12:26:05,130+0200 UpmAsynchronousTaskManager:thread-1 ERROR tmarchionni     [c.a.u.core.install.ObrPluginInstallHandler] OBR resolver has 2 unsatisfied requirements for installing plugin_8802851175855944282_proforma-add-on-8.7.0-server.obr
2023-05-03 12:26:05,131+0200 UpmAsynchronousTaskManager:thread-1 ERROR tmarchionni     [c.a.u.core.install.ObrPluginInstallHandler] Unsatisfied requirement: (&(package=org.apache.xml.dtm))
2023-05-03 12:26:05,131+0200 UpmAsynchronousTaskManager:thread-1 ERROR tmarchionni     [c.a.u.core.install.ObrPluginInstallHandler] Unsatisfied requirement: (&(package=org.apache.xml.dtm.ref))
2023-05-03 12:26:05,146+0200 UpmAsynchronousTaskManager:thread-1 WARN tmarchionni     [c.a.u.core.install.DefaultPluginInstallationService] Plugin installation failed: Failed to resolve plugin dependencies within OBR [plugin_8802851175855944282_proforma-add-on-8.7.0-server.obr]. Please see the logs for more detailed information.

      Workaround

      Use a Jira version compatible with the plugin: Jira Server/Data Center 8.0.0 - 9.7.1

            [FORMDC-520] ProForma is not compatible with the latest Jira versions 9.8.0 and 9.8.1

            Charlie Gutjahr (Inactive) added a comment -

            ProForma 8.8.0 has now been released which is compatible with Jira 9.8.0 and later.

            Charlie Gutjahr (Inactive) added a comment - ProForma 8.8.0 has now been released which is compatible with Jira 9.8.0 and later.

            Charlie Gutjahr (Inactive) added a comment -

            We have released ProForma 8.8.0 today which makes ProForma compatible with the latest versions of Jira. This includes Jira 9.8 & 9.9 as well as Jira Service Management 5.8 & 5.9.

            Jira 9.8.0 changed which libraries are provided for XML processing which made it difficult for ProForma to implement a single version which works both before and after Jira 9.8.0. So for now we have a minimum requirement of Jira 9.8.0 on ProForma 8.8.0; for older versions of Jira please continue to use ProForma 8.7.0. Both versions provide the same functionality.

            I expect future releases of ProForma to return to supporting Jira 8.0.0+ again, hopefully with one ProForma release that works on all Jira versions but if that proves not possible we can publish two versions to cover the full range.

            Charlie Gutjahr (Inactive) added a comment - We have released ProForma 8.8.0 today which makes ProForma compatible with the latest versions of Jira. This includes Jira 9.8 & 9.9 as well as Jira Service Management 5.8 & 5.9. Jira 9.8.0 changed which libraries are provided for XML processing which made it difficult for ProForma to implement a single version which works both before and after Jira 9.8.0. So for now we have a minimum requirement of Jira 9.8.0 on ProForma 8.8.0; for older versions of Jira please continue to use ProForma 8.7.0. Both versions provide the same functionality. I expect future releases of ProForma to return to supporting Jira 8.0.0+ again, hopefully with one ProForma release that works on all Jira versions but if that proves not possible we can publish two versions to cover the full range.

            Penny Ecaruan added a comment - - edited

            a

            Penny Ecaruan added a comment - - edited a

            Penny Ecaruan added a comment -

            We'd really like to be able to upgrade our Jira instance so that we can keep up to date, but are unable to because of THIS issue.  First, to have the issue type be a "Suggestion" is way off course.  THIS IS A BUG that needs to be addressed.  This Add-On is a PAID for add-on that is causing issues.  Atlassian bought out ProForma (which was VERY quick at resolving issues in the past) and now it's terrible.

            I'd at least like an update on this and to see it changed from a "Suggestion" to the "Bug" that it truly is.

            Penny Ecaruan added a comment - We'd really like to be able to upgrade our Jira instance so that we can keep up to date, but are unable to because of THIS issue.  First, to have the issue type be a "Suggestion" is way off course.  THIS IS A BUG that needs to be addressed.  This Add-On is a PAID for add-on that is causing issues.  Atlassian bought out ProForma (which was VERY quick at resolving issues in the past) and now it's terrible. I'd at least like an update on this and to see it changed from a "Suggestion" to the "Bug" that it truly is.

            jira.admins@biamp.com added a comment -

            56 days and counting... Still silence from Atlassian?

             

            Could someone please at least say something? Provide SOME information?

            jira.admins@biamp.com added a comment - 56 days and counting... Still silence from Atlassian?   Could someone please at least say something? Provide SOME information?

            Ilia Shapira added a comment -

            We been using Jira for many years. Unfortunately it seems like a trend. Especially with Data Center / Server. Someone creates a good plugin. A few years later Atlassian decide to buy it and then the support and feature development goes down the drain. 

            This issue creates a huge pain in the ....  for us and it would be nice at least to hear something from Atlassian and for sure not to label it as suggestion. I understand that they are not always able to keep up with all the plugins and all the updates, but two months....

            Ilia Shapira added a comment - We been using Jira for many years. Unfortunately it seems like a trend. Especially with Data Center / Server. Someone creates a good plugin. A few years later Atlassian decide to buy it and then the support and feature development goes down the drain.  This issue creates a huge pain in the ....  for us and it would be nice at least to hear something from Atlassian and for sure not to label it as suggestion. I understand that they are not always able to keep up with all the plugins and all the updates, but two months....

            jira.admins@biamp.com added a comment -

            ...44 days, and counting, with no solution, only a workaround which was offered by another customer. Silence from Atlassian, who now owns ProForma?

            AND Jira 9.9 breaks the workaround...?

            jira.admins@biamp.com added a comment - ... 44 days , and counting , with no solution, only a workaround which was offered by another customer. Silence from Atlassian, who now owns ProForma? AND Jira 9.9 breaks the workaround...?

            jira.admins@biamp.com added a comment -

            This has been going on far too long.  We have PAID for a product that we cannot use if we upgrade to the latest version of Jira.  The work around that is listed doesn't work with 9.9 so now, not only are we unable to use an add-on that we PAID for, we are unable to keep current on the Jira upgrades.

            This is not acceptable at all.  This should not be a "SUGGESTION" as an issue type, it should be a blocking "BUG".

            jira.admins@biamp.com added a comment - This has been going on far too long.  We have PAID for a product that we cannot use if we upgrade to the latest version of Jira.  The work around that is listed doesn't work with 9.9 so now, not only are we unable to use an add-on that we PAID for, we are unable to keep current on the Jira upgrades. This is not acceptable at all.  This should not be a "SUGGESTION" as an issue type, it should be a blocking "BUG".

            Ilia Shapira added a comment -

            Yes I tried 9.9.0 same problem

            Workaround also doesn't work 

            Ilia Shapira added a comment - Yes I tried 9.9.0 same problem Workaround also doesn't work 

            Andreas H added a comment - - edited

            It seems that proforma development is very slow. Looking at versions table we can see that it can take up to 8 months for a new version.  It is a pity because new Jira version 9.9 is already there and not even a compatible Proforma version for Jira V 9.8x is available.  

            Has someone already tested Jira 9.9 with Proforma plugin V 8.7.0 - same behavior?

             

            Andreas H added a comment - - edited It seems that proforma development is very slow. Looking at versions table we can see that it can take up to 8 months for a new version.  It is a pity because new Jira version 9.9 is already there and not even a compatible Proforma version for Jira V 9.8x is available.   Has someone already tested Jira 9.9 with Proforma plugin V 8.7.0 - same behavior?  

              00cfdc1b94f4 Mingjing Peng
              mdhahak@atlassian.com Meriem Dhahak
              Votes:
              9 Vote for this issue
              Watchers:
              20 Start watching this issue

                Created:
                Updated:
                Resolved: