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  1. Proforma Server & Data Centre
  2. FORMDC-45

Create a configuration in the Proforma to define the behavior of the Forms window in the Issue View Page.

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      We've noticed that when opening the ticket on the back end, sometimes the forms section is in the expanded format:

      And other times this is in the hidden format:

      When the agent opens the Jira ticket after the customer submits it via the portal. It is confusing to our agents when sometimes it looks like there is no form and thus the questions we ask the customer end up getting overlooked, so that defeats the point of having built the forms in the first place.

      It would be interesting if there was an administrator-level configuration where the admin can define the behavior of this section.

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            [FORMDC-45] Create a configuration in the Proforma to define the behavior of the Forms window in the Issue View Page.

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              Unassigned Unassigned
              7d74d3b1a350 Rodrigo Jose Zaparoli
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                Created:
                Updated: