I still want the sensible suggestion of making forms available to submit via the Global issue create button / form.
There are currently two options that don't require addons though:
1) I'm not sure how far it's been rolled out but we already get a warning that a Form is attached to a request type which provides the link to the portal form:
This request type includes a form that can’t be seen in this view
Create an issue using all fields on this request type and its form in the portal.
Open Portal
2) In the form settings there is also this option:
Create new issue: Use a link to this form to create new issues in Jira Service Management.
Without going to the portal view agents can go to https://yoursite.atlassian.net/jira/forms/create to submit issues using any form that has the 'Create new issue' option ticked.
This option doesn't include any request type fields that don't appear on the form so if you have validation on forms that don't appear on the form you won't be able to submit it.
This does still however include any hidden preset fields that your Request Type has configured which is handy.
I still want the sensible suggestion of making forms available to submit via the Global issue create button / form.
There are currently two options that don't require addons though:
1) I'm not sure how far it's been rolled out but we already get a warning that a Form is attached to a request type which provides the link to the portal form:
2) In the form settings there is also this option:
Without going to the portal view agents can go to https://yoursite.atlassian.net/jira/forms/create to submit issues using any form that has the 'Create new issue' option ticked.
This option doesn't include any request type fields that don't appear on the form so if you have validation on forms that don't appear on the form you won't be able to submit it.
This does still however include any hidden preset fields that your Request Type has configured which is handy.