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Suggestion
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Resolution: Unresolved
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None
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None
Ability to prevent the submission of a form depending on the form responses.
Example:
Question: 1 Is this cluster codified?
Answer A: Yes
Answer B: No
If Answer A: Display the following:
This request can be self-serviced. A ticket cannot be created for this request. Please refer to the instructions here [display URL of a different process].
And then do not allow the customer to proceed with the Form submission.
If Answer B: allow the user to proceed with Question 2, etc.
It is currently possible to have some Conditional Forms, however, it is not possible to prevent the submission of the form depending on the customer input.
- mentioned in
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