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Bug
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Resolution: Fixed
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Medium
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None
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6
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Severity 3 - Minor
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0
Issue Summary
During an update, the app was uninstalled successfully, but the new version could not be installed. Making the app disappear from the product.
Steps to Reproduce
- Have an app installed
- App will try to install a new version
- Installation will fail > app will try to restore to the previous version > fail again
Expected Results
The app should restore to a previous working version.
Actual Results
The app is removed from the product but still shows up in the billing for the site.
The below exception is thrown in the log file:
level: ERROR
logger: com.atlassian.plugin.connect.plugin.lifecycle.ConnectAddonInstaller.privacy-safe
message: An exception occurred while installing the plugin [XXX]. Restoring previous version...
level: INFO logger: com.atlassian.plugin.connect.plugin.lifecycle.ConnectAddonInstaller.privacy-safe message: Connect add-on 'XXX' failed to install: signedInstall 'true', local install: 'false'
Workaround
Try to sign-up for the app again.
- was cloned as
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MP-378 Unable to install app new version
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- Short Term Backlog
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- relates to
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ONECLOUD-970 Loading...
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ONECLOUD-973 Loading...