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Bug
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Resolution: Unresolved
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Medium
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Severity 3 - Minor
Issue Summary
We and our customers have noticed that Jira Cloud has stopped creating new JWT tokens for Connect iFrames. When a user is interacting with a Jira board for more than 15 minutes and then opens an issue modal, the Connect apps receive an expired JWT token. All apps are, therefore, broken, and the page needs to be refreshed.
Steps to Reproduce
- Install a Connect app that works in iFrame.
- Do not interact with the Jira. Just use the app inside iFrame.
- After 15 minutes JWT token expires.
Expected Results
JWT token should be refreshed when an end user is on the same page and interacts with the app.
Actual Results
Unauthorized error message.
Workaround
To generate a new JWT token, please refresh the page.
[ECO-71] Jira doesn't refresh JWT tokens for Connect app integration
Assignee | Original: James Byun [ 01648e0ea082 ] |
Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
Labels | New: ecohelp |
Hi Atlassian DEV team,
Could you please prioritize the fix for this issue?
As a vendor the issue impacts our product functionality a lot, we need a fix from Atlassian side so that our app can work properly.
I believe other apps are also impacted by this 'Jira Bug', so a fix is critical for lots of vendors in Jira.
Thanks a lot!
Thanks,
Cheney