Uploaded image for project: 'Atlassian Ecosystem'
  1. Atlassian Ecosystem
  2. ECO-71

Jira doesn't refresh JWT tokens for Connect app integration

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      We and our customers have noticed that Jira Cloud has stopped creating new JWT tokens for Connect iFrames. When a user is interacting with a Jira board for more than 15 minutes and then opens an issue modal, the Connect apps receive an expired JWT token. All apps are, therefore, broken, and the page needs to be refreshed.

      Steps to Reproduce

      1. Install a Connect app that works in iFrame.
      2. Do not interact with the Jira. Just use the app inside iFrame.
      3. After 15 minutes JWT token expires.

      Expected Results

      JWT token should be refreshed when an end user is on the same page and interacts with the app.

      Actual Results

      Unauthorized error message.

      Workaround

      To generate a new JWT token, please refresh the page. 

            [ECO-71] Jira doesn't refresh JWT tokens for Connect app integration

            James Byun made changes -
            Assignee Original: James Byun [ 01648e0ea082 ]

            Cheney Ma added a comment -

            Hi Atlassian DEV team,

            Could you please prioritize the fix for this issue?

            As a vendor the issue impacts our product functionality a lot, we need a fix from Atlassian side so that our app can work properly.

            I believe other apps are also impacted by this 'Jira Bug', so a fix is critical for lots of vendors in Jira.

            Thanks a lot!

            Thanks,
            Cheney

            Cheney Ma added a comment - Hi Atlassian DEV team, Could you please prioritize the fix for this issue? As a vendor the issue impacts our product functionality a lot, we need a fix from Atlassian side so that our app can work properly. I believe other apps are also impacted by this 'Jira Bug', so a fix is critical for lots of vendors in Jira. Thanks a lot! Thanks, Cheney
            Sean Bourke made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Damian Kleszcz made changes -
            Labels New: ecohelp
            Damian Kleszcz created issue -

              Unassigned Unassigned
              7af4c19cf335 Damian Kleszcz
              Affected customers:
              20 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated: