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  1. Atlassian Ecosystem
  2. ECO-71

Jira doesn't refresh JWT tokens for Connect app integration

    • Severity 3 - Minor

      Issue Summary

      We and our customers have noticed that Jira Cloud has stopped creating new JWT tokens for Connect iFrames. When a user is interacting with a Jira board for more than 15 minutes and then opens an issue modal, the Connect apps receive an expired JWT token. All apps are, therefore, broken, and the page needs to be refreshed.

      Steps to Reproduce

      1. Install a Connect app that works in iFrame.
      2. Do not interact with the Jira. Just use the app inside iFrame.
      3. After 15 minutes JWT token expires.

      Expected Results

      JWT token should be refreshed when an end user is on the same page and interacts with the app.

      Actual Results

      Unauthorized error message.

      Workaround

      To generate a new JWT token, please refresh the page. 

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Atlassian Ecosystem'
            1. Atlassian Ecosystem
            2. ECO-71

            Jira doesn't refresh JWT tokens for Connect app integration

              • Severity 3 - Minor

                Issue Summary

                We and our customers have noticed that Jira Cloud has stopped creating new JWT tokens for Connect iFrames. When a user is interacting with a Jira board for more than 15 minutes and then opens an issue modal, the Connect apps receive an expired JWT token. All apps are, therefore, broken, and the page needs to be refreshed.

                Steps to Reproduce

                1. Install a Connect app that works in iFrame.
                2. Do not interact with the Jira. Just use the app inside iFrame.
                3. After 15 minutes JWT token expires.

                Expected Results

                JWT token should be refreshed when an end user is on the same page and interacts with the app.

                Actual Results

                Unauthorized error message.

                Workaround

                To generate a new JWT token, please refresh the page. 

                        Unassigned Unassigned
                        7af4c19cf335 Damian Kleszcz
                        Votes:
                        19 Vote for this issue
                        Watchers:
                        12 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            7af4c19cf335 Damian Kleszcz
                            Affected customers:
                            19 This affects my team
                            Watchers:
                            12 Start watching this issue

                              Created:
                              Updated: