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  1. Atlassian Ecosystem
  2. ECO-708

Error "Something went Wrong" on Connected Apps Page because of limited permissions

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    • Severity 3 - Minor

      Issue Summary:

      The Connected Apps page in the admin portal displays an error message, "Something went Wrong," when user doesn't have access to all the products added to the site. 

      Steps to Reproduce

      1. From Jira > Navigate to Apps > Manage your apps page.
      2. Click on Take me there when directed to the new home for app management page.

      Expected Results

      The Connected Apps page should load successfully.

      Actual Results

      'Something went wrong' error is observed.

      Workaround

      Make sure the Org Admin has access to all products on the site to prevent any errors when accessing the Connected Apps tab.

      Add the site admin/org admin to the group that provides site admin/org admin access to Compass

      You can do this by following these steps:
      1) Go to https://admin.atlassian.com
      2) Select your organization in case you have more than one
      3) From the top navigation bar, go to Products
      4) Find Compass listed in the Products section and click on Manage Product
      5) There you will find which group(s) is granting access to Compas
      6) Add yourself (or the affected user) to any or all of them
      7) Try accessing again accessing the user-connected apps section

              ndang Nguyen Dang
              b14410d73af9 ckarda
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                Created:
                Updated: