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  1. Atlassian Ecosystem
  2. ECO-51

Calling the content endpoint sometimes fails with "<app> disallowed to impersonate user because 'no valid active user exists'"

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      Issue Summary

      Calling the content endpoint sometimes fails with "<app> disallowed to impersonate user because 'no valid active user exists'"

      Steps to Reproduce

      1. Call /rest/api/content/<content-ID>?expand=body.storage&status=historical&version=<version>

      Expected Results

      The call succeeds and the content version is retrieved without issues.

      Actual Results

      Confluence server error: Add-on 'com.tensixtwo.conf.latexmath-dev' disallowed to impersonate the user because 'no valid active user exists'

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [ECO-51] Calling the content endpoint sometimes fails with "<app> disallowed to impersonate user because 'no valid active user exists'"

            Feiyang Ye made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Feiyang Ye made changes -
            Status Original: In Review [ 10051 ] New: Waiting for Release [ 12075 ]
            Feiyang Ye made changes -
            Status Original: In Progress [ 3 ] New: In Review [ 10051 ]
            pqz made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 864883 ]
            Feiyang Ye made changes -
            Status Original: Long Term Backlog [ 12073 ] New: In Progress [ 3 ]
            pqz made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 864883 ]
            Feiyang Ye made changes -
            Remote Link Original: This issue links to "ONECLOUD-2933 (Jira)" [ 803276 ] New: This issue links to "ONECLOUD-2933 (Ecosystem Platform)" [ 803276 ]
            Feiyang Ye made changes -
            Remote Link Original: This issue links to "ONECLOUD-2934 (Jira)" [ 803311 ] New: This issue links to "ONECLOUD-2934 (Ecosystem Platform)" [ 803311 ]
            Feiyang Ye made changes -
            Remote Link Original: This issue links to "ONECLOUD-2935 (Jira)" [ 803277 ] New: This issue links to "ONECLOUD-2935 (Ecosystem Platform)" [ 803277 ]
            Dario B made changes -
            Labels Original: RIBS New: RIBS ecohelp

              Unassigned Unassigned
              resteves Rodrigo Heinzen
              Affected customers:
              35 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: